Service Coordinator

3 weeks ago

Orlando, United States Stark Tech Group Full time

Orlando, FL, USA | Integration | Full Time Advance your career with the Stark Tech team. We'll shape your future together Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation. What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide: Paid Time Off & Holidays 401(k) with employer match Medical/Dental/Vision insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) HSA employer contribution Life and Disability insurance Wellness Program (participation incentives) Employee Assistance Program Competitive pay Career development How do you excel in this position The ideal candidate will provide comprehensive customer support, handling inbound calls and ensuring their resolution. Responsibilities include conveying customer needs to technicians, overseeing paperwork completion, and maintaining service department protocols. Additional tasks involve fostering relationships with both internal and external stakeholders, managing service call logs and reports, processing warranty paperwork, coordinating with vendors for orders, managing inventory, and assisting in collections. What are we looking for High School Diploma required. Previous work experience in similar position. Excellent computer skills. Microsoft Office experience required. Great customer service skills required. Some travel is required. Additional skills preferred but not required Bachelors degree in business or related field. Two (2) years of experience in a service related role. Working with us Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us. The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training.

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