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Telecom Support Agent
2 months ago
Description SAIC is seek a candidate for our Telecom Support Agent opening. This is at the FAA near the airport in Oklahoma City and is an on-site position. Candidate will receive calls from users to perform actions regarding existing devices such as, but not limited to, activations, address issues regarding cell coverage, or troubleshooting devices. The candidate will process multiple types of ticket requests using BMC Remedy and follow established job guides to perform duties. Candidate will work with multiple carriers to order devices and will return devices according to existing telecom disposal guides. Must have two years’ experience operations of large computer systems. MUST PASS A NATIONAL AGENCY CHECK Qualifications TYPICAL EDUCATION AND EXPERIENCE: high school graduate or equivalent SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2408906 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability