Senior Claims Examiner

Torrent Technologies is the leading flood insurance administrator in the US. Its integrated suite of business software platforms along with customer-focused service and support solutions have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and private insurance products. 

Torrent Technologies seeks candidates for a Senior Claims Examiner. This is a remote position.

What can you expect?

• This position is a highly visible position in our flood claims department where you will be supporting our clients

• In the first 30/60 days you can expect to have 1-1 training to gain knowledge of the business and how we operate. Learning the systems we use will be essential. You can expect to get acquainted with the team  and by 90 days you can expect to be closing claims

• You would be joining  a team of highly motivated and knowledgeable individuals

What is in it for you?

• Work for a global company with a strong brand and strong results to match

• Culture of internal mobility, collaboration, and valued partnership with HR from the business.

• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations

• Competitive pay and full benefits package – starting day one (medical, dental, vision, life insurance, generous 401k match).

• Flexible work opportunities for work/life balance

• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

• Provides guidance and reviews (complex) escalated claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate to ensure the proper processing of claims.

• Reviews incoming documentation and new claims notifications of a complex nature or for large and/or complex clients, informs all relevant parties of any potential problems or contentious claims, and refers to Claims Advocates as needed in order to ensure the proper protocol is followed.

• Maintains regular contact with a portfolio of complex and/or large clients to build trust, internal expertise and ensure departmental accountability.

• Takes calls from policyholders and agents answering questions or addressing any concerns they may have. This includes handling inbound and outbound calls to and from policyholders and agents, listening to policyholders and agents needs and addressing their requests. 

• Liaises with clients for claim-related issues or client service concerns to resolve complex issues with insurers on claims notifications, updates, information requests, queries, acknowledgements or other issues, keeping all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends.

• Participates in internal and external audits as appropriate, where applicable, provides feedback & recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients.

• Mentors, trains and provides guidance to colleagues as required to improve the knowledge base of the department.

• Provides guidance in resolving issues with non-paying insurers for outstanding settlements to retain relationships and expected outcomes for those filing for claims.

What you need to have:

• A minimum of 3-5 years of experience

• Customer service experience

• A good understanding of legal contracts

• Strong problem-solving skills

• Able to obtain information from multiple sources and assimilate data.

• Excellent verbal and written communications.

• Strong attention to detail.

• Proficient in Microsoft Suite

What makes you stand out:

• Prior flood claims or insurance claims experience

• A college degree

• Bilingual in English and Spanish.

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Applications will be accepted until: September 30, 2024

#Torrent

The applicable base salary range for this role is $51,600 to $110,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: September 30, 2024