Assistant Service Manager

1 month ago

Kalispell, United States Nwestco, LLC Full time
Job DescriptionJob Description

Join the Nwestco Revolution

Who We Are:

At Nwestco LLC, we're more than just a company; we're a dynamic force for change in the Petroleum and Car Wash Equipment sector For over 25 years, we've led the charge in the Northwest and Rockies, setting standards and breaking new ground. Today, we're on the lookout for a passionate, career-driven star to amplify our vibrant team. Is that you?

Are you ready to make an impactful difference for generations to come? Nwestco is seeking highly motivated and skilled Petroleum Equipment Service Technicians to join our dynamic team. Dive into a role where you will play a pivotal role in the successful execution of our projects, ensuring the highest standards of quality and safety are maintained at all times.

This full-time, adventure awaits you in Kalispell or Billings, MT

The pay range for this position is 60k-70k depending on experience, and includes benefits.

Position Overview:

We are seeking a highly motivated individual to fill the role of Assistant Service Manager in our Kalispell or Billings, MT branches. Primary responsibilities will be to control, direct, schedule and execute all necessary tasks and duties to effectively manage the delivery of timely completion of service and contracts for Nwestco. The Assistant Service Manager shall also perform other tasks that from time-to-time may be required for the efficient and productive operation of the related companies and their varied and wide-ranging tasks. There is tremendous opportunity for a career-minded individual.

Your Mission:

  • Work Orders: Maintain and keep service management software up to date on a daily basis. This includes processing all Work Orders, managing past-due Work Orders, and processing all warranty claims.

  • Margin: Work with the Branch Manager and Senior Manager of Service to increase margin and efficiency.

  • Timesheets: Weekly review of technician’s time entries for billing and payroll.

  • Accounts Receivable: Maintain Accounts Receivable and manage past-due invoices with the assistance of the administrative staff. Communicate directly with customers who are not responding to the administrative staff

  • Licenses and certification: Manage and maintain all licenses and certification renewals for technicians. Follow up with technicians who are falling behind on renewals.

  • Reports: Provide necessary reports on a daily, weekly or other timely basis that will be used by management to assist in the efficient opera­tion of the company. Compile, review, and turn in files, reports, or records in an accurate and timely manner.

  • Annual Reviews: Review annually all employees under direct supervi­sion in a manner consistent with company policy and stan­dards.

  • Chain of Command: Maintain organization guidelines as established by the organizational chart utilizing the chain of command by working with the other department managers, especially the President, CFO, Finance, and other Service Managers.

  • Meetings: Attend meetings as directed by the Branch Manager. Organize regular meetings on the topics of safety, efficiency, and Best-in-Class service.

  • Training: Train personnel in methods and procedures, including sufficient cross-training of personnel assigned.

  • Policies and Procedures: Implement and enforce company policies, established procedures, and the directives of the branch manager to ensure compliance with company standards. Adhere to SOP, and recommend changes or improvements when necessary.

  • Perform any other duties as directed by the Branch Manager.

What You Bring to the Table:

  • Leadership and Team Management: Ability to lead, motivate, and manage a team effectively.

  • Communication Skills: Excellent verbal and written communication skills to interact with clients and team members.

  • Problem-Solving Skills: Strong analytical and problem-solving skills to address customer issues and improve service processes.

  • Technical Proficiency: Understanding of the technical aspects of the products or services offered.

  • Customer-Oriented Approach: Strong focus on customer satisfaction and experience.

  • Organizational Skills: Ability to organize workload and team responsibilities efficiently.

  • Conflict Resolution: Skills in resolving conflicts between customers and the service team.

  • Adaptability: Ability to adapt to changing circumstances and challenges.

  • Patience and Empathy: These are especially important in dealing with customer complaints or concerns.

  • Attention to Detail: Ensuring high-quality service delivery.

  • Proactive Attitude: Taking initiative in improving service standards.

JRole Essentials:

  • Location: Kalispell or Billings, MT

  • Schedule: Full Time, Monday to Friday Will require you to be available remotely on evenings and weekends to support your team.

  • License: Valid driver’s license (required)

Before You Leap:

All job offers are contingent upon successful completion of the following:

  • Ability to pass pre-employment physical with extensive lifting (up to 75 lb), twisting, pulling, kneeling, and squatting.

  • Ability to pass pre-employment drug-screening and background check.

  • A valid driver's license with a clean driving record over the past 5 years required.

Why Join Nwestco?
We offer competitive compensation depending on experience and opportunities for career growth. Here are some of our comprehensive benefits:

  • 401(k)

  • 401(k) matching

  • Medical

  • Dental

  • Vision

  • Voluntary Term Life

  • Employer-paid Basic Life

  • Long and Short Term Disability

  • Paid Time Off

  • Clothing store allowance

  • Paid Holidays

  • Opportunities for career growth

Nwestco, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, military service, genetic information, or any other characteristic protected by federal, state, or local laws.

If you meet the qualifications and are excited about this opportunity, we encourage you to apply and take the next step in your career with Nwestco LLC.

To learn more about Nwestco, LLC, please visit our website at www.nwestco.com

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