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Forging Sales Support

2 months ago

High Bridge, United States Trident Maritime Systems-Heavy Equipment Group Full time
Location: High Bridge, NJ

Summary

Trident Maritime Systems - CAC, LLC is seeking a detailed-oriented Office Support to join our team in High Bridge, NJ. This position will play a crucial role in supporting the sales and order management processes by ensuring accurate data entry, coordinating order flow between departments, and maintaining orderly order files. The ideal candidate will be proficient in computer systems such as Syteline and Salesforce, with a strong understanding of internal sales workflows.

Responsibilities

  • Accurately enter data for quotations and orders into the Syteline system.
  • Administer orders and handle change orders efficiently within the Syteline system.
  • Coordinate order flow among Sales, Engineering, and Production Departments to ensure seamless operations.
  • Create and maintain orderly order files, tracking the process from purchase order (PO) receipt to final certification.
  • Generate job routers in Syteline to streamline production processes.
  • Enter new customer data and sales-related information into the computer database/Salesforce.
  • Communicate effectively with assigned customers, providing updates and addressing inquiries promptly.
  • Perform any additional duties as assigned.

Qualifications

  • Knowledge of Syteline, with specialization in Marketing/Sales areas, a plus.
  • Experience with Salesforce or a CRM system is required.
  • Proficiency in Microsoft Office, especially Excel.
  • Familiarity with Marketing/Sales internal workflows preferred.
  • Must be able to read, write, and speak English fluently.
  • Basic math skills are required.
  • Must be a US citizen.

Education and/or Experience

  • High School diploma or GED required.
  • Bachelor's Degree in Business Administration, Marketing, or a related field is preferred.
  • At least 2 years relevant work experience.
  • Proficiency in Microsoft Office applications, particularly Excel, is essential.
  • Experience in customer support (non-retail).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. All Trident Maritime Systems employees are encouraged to be fully vaccinated against COVID-19.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can vary.

Trident Maritime Systems is an EEO/AA employer that offers a comprehensive compensation package and opportunities for growth.

As a government contractor, we adhere to regulations including the need for U.S. citizenship for certain positions.

Offers of employment are contingent on and not considered finalized until the required background check and drug test has been performed and the results received and have been accessed.