Sales Counselor
4 weeks ago
Why Everstory
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.
We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.
The Impact You Will Make
The Sales Counselor in a cemetery location is responsible for providing a customer focused experience during every interaction with families, guests, and community members. Utilizing the Everstory sales process, based on exemplary discovery, industry specific expertise, and customer driven solutions. The Sales Counselor will sell products and services to customers who want to pre-plan their final arrangements. The Sales Counselor will also sell products and services to customers at their immediate time of need, in addition to overseeing customer satisfaction. By effectively executing on monthly goals, the Sales Counselor will maximize revenue for the organization and succeed in a commission-based selling environment.
Responsibilities:
Guides individuals and families through end of life memorial planning utilizing sales presentations and additional tools provided by Everstory. Provides individuals and families with options to best meet their unique needs, or the unique needs of a deceased loved one. This includes touring the location, identifying location of existing or potential plots, and advising customers on in-ground burial options, above ground entombment options, cremation options, memorials, and merchandise. Understands and presents all associated costs and advises customers on financing options; ensuring that all financing is finalized prior to internment. Responsible for daily management of CRM and lead data base, including generation of new leads via networking, online, and cold calling, generation of referrals, and categorization of leads (hot, warm, cold). Plan and conduct community outreach events, both on site and off site, to build relationships within the broader community and generate new leads. Completes all required paperwork, processes and authorizations required to finalize a sale and deliver the service/product from start to finish. Actively participates in supporting services at the location. Participates in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results.Core Competencies:
Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.Role Competencies:
Drive for Results – Can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers. Very bottom-line oriented. Problem Solving – Probes all fruitful sources for answers. Is excellent at honest analysis. Looks beyond the obvious and doesn’t stop at the first answers. Listening – Practices attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others.