Sales Support Specialist

3 weeks ago


High Bridge, New Jersey, United States Trident Maritime Systems-Heavy Equipment Group Full time
Job Summary

Trident Maritime Systems - Heavy Equipment Group is seeking a detail-oriented Office Support to play a crucial role in supporting the sales and order management processes. The ideal candidate will be proficient in computer systems such as Syteline and Salesforce, with a strong understanding of internal sales workflows.

Key Responsibilities
  • Data Entry: Accurately enter data for quotations and orders into the Syteline system.
  • Order Administration: Administer orders and handle change orders efficiently within the Syteline system.
  • Order Coordination: Coordinate order flow among Sales, Engineering, and Production Departments to ensure seamless operations.
  • File Maintenance: Create and maintain orderly order files, tracking the process from purchase order (PO) receipt to final certification.
  • Job Routing: Generate job routers in Syteline to streamline production processes.
  • Customer Communication: Enter new customer data and sales-related information into the computer database/Salesforce, and communicate effectively with assigned customers, providing updates and addressing inquiries promptly.
  • Additional Duties: Perform any additional duties as assigned.
Requirements
  • Knowledge of Syteline: Knowledge of Syteline, with specialization in Marketing/Sales areas, a plus.
  • Salesforce Experience: Experience with Salesforce or a CRM system is required.
  • Microsoft Office Proficiency: Proficiency in Microsoft Office, especially Excel.
  • Language Skills: Must be able to read, write, and speak English fluently.
  • Education and Experience: High School diploma or GED required; Bachelor's Degree in Business Administration, Marketing, or a related field is preferred; at least 2 years relevant work experience.

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