IT Help Desk Technician

4 weeks ago

Middlebury, United States Jayco Full time

This hourly position exists to provide and coordinate the first line of technical assistance, repairs and computer moves for all Jayco computers.

Essential Functions:

  • Manage and maintain the Help Desk ticketing system and knowledge base running Microsoft System Center.
  • Provides first level of support for IT Help Desk requests through phone and e-mail.
  • Assist in the coordination to repair and support all hardware/software across all Jayco’s locations.
  • Develop and maintain installation and configuration procedures.
  • Coordinate and communicate with impacted individuals on the repair and recovery from hardware or software failures.

Additional Functions:

  • Engage with other IT team members to ensure issue resolution and support.
  • Participate in planning and executing IT supported rollouts and upgrades of software and hardware.

Required Experience/ Knowledge

  • 1-2 years of proven system support experience.
  • Minimum of Associates Degree in technology related field, which can be offset by MCSA or other specialized training (A+, CompTIA).
  • Any combination of Windows Server 2008R2-Windows Server 2016, VMWare and Cisco experience is desirable.

Necessary Skills & Abilities

  • Active listening & excellent interpersonal skills with ability to effectively communicate verbally & in writing.
  • Critical thinking ability, problem sensitivity and inductive reasoning skills.
  • Judgement and decision making skills.
  • Working knowledge of basic networking, PC management/configuration, printers, mobile devices and support of basic Microsoft Office software packages.

Work Requirements

  • This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 80% of the day and occasionally, working in a hot, humid manufacturing environment.
  • Requires ability to occasionally travel between field locations. 
  • A valid driver’s license is required.
  • Regularly required to sit, stand, walk and stoop, kneel, crouch or crawl; use hands and fingers, handle or feel objects, tools, or controls; and reach with hands and arms. 
  • Must be able to frequently lift and move up to 50 pounds.
  • This position is a full-time position, which may require some flexibility in hours and days worked.
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
 

Jayco offers a generous benefit package including:
 

  • (2) medical insurance plan options, HSAs and FSAs,
  • dental insurance,
  • vision insurance,
  • disability and life insurance,
  • 401k plan with a company discretionary matching contribution (up to 6%).

Wellness benefits, fitness center access, on-site health clinic for employee use and Employee Assistance Program (EAP) benefits.

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