Help Desk Technician

4 weeks ago


Middlebury village, United States eDOC Innovations , Inc. Full time
Job DescriptionJob Description

About the Company

Are you interested in working in an environment that fosters creativity and innovation? Do you desire to work for a company that encourages growth and new ideas? If so, eDOC Innovations is the right fit for you.

Based in Middlebury, VT, eDOC Innovations is recruiting a Client Development Specialist with the drive to succeed and the ability to be a productive and positive member of our team. eDOC Innovations is dedicated to becoming the premier provider of Mobile Digital Transaction Management (mDTM) solutions for credit unions. Designed to meet the changing needs of today's business environment, our software products and systems will deliver the industry's foremost adaptive solution at a great price. eDOC provides a competitive wages, benefits and up to 11 paid federal holidays.


Summary

Client Development Specialist provides the first level of response to our clients in a consultative manner that is conducive to resolving the clients' immediate issue.


Job Functions

The Client Development Specialist will be responsible for handling all incoming client support requests, entering information into our CRM solution, resolving the issue or escalating the issue internally as needed. The CDS-L1 also will assist in installing, maintaining, training, and supporting clients that use eDOC solutions in-house or in a SaaS environment.


1. Become fully versed in the DocLogic suite of products, eDOCSignature mDTM, supported hardware and drivers, CRM solution, phone system, email system, and other internal applications.
2. Assist in data conversion processing.
3. Create and conduct client training sessions.
4. Provide recommendations for improvement in processes.
5. Perform other professional service work as directed by VP of Client Development.
6. Conduct QA testing as directed.
7. Become knowledgeable in the credit union industry.
8. Perform other tasks as assigned.


Qualifications

1. Associates degree in a business or technical field preferred.
2. MySQL / SQL experience desired, other SQL a plus.
3. Knowledge of Windows server operating systems and IIS.
4. Prefer min. 1 yr. experience in technology field, imaging technology or credit union experience.
5. Excellent verbal and written communication skills.
6. Ability to manage several tasks at once.
7. Ability to grasp technical concepts readily.
8. Ability to interact with individuals at all levels.



  • Middlebury, United States Jayco Full time

    This hourly position exists to provide and coordinate the first line of technical assistance, repairs and computer moves for all Jayco computers. Essential Functions: Manage and maintain the Help Desk ticketing system and knowledge base running Microsoft System Center. Provides first level of support for IT Help Desk requests through phone and...

  • Help Desk Technician

    4 weeks ago


    Middlebury, United States eDOC Innovations Full time

    About the Company Are you interested in working in an environment that fosters creativity and innovation? Do you desire to work for a company that encourages growth and new ideas? If so, eDOC Innovations is the right fit for you. Based in Middlebury, VT, eDOC Innovations is recruiting a Client Development Specialist with the drive to succeed and the ability...

  • IT Help Desk Analyst

    2 weeks ago


    Elk Grove Village, United States Gate3 Technology Partners Full time

    **About us** Gate3 Technology Partners is a vendor agnostic MSP located in Elk Grove Village, IL. We are professional, agile and our goal is to to deliver exceptional service levels, cost savings, and full-lifecycle cloud management. We also provide 24/7/365 support and monitoring, as well as managed security, backup, and recovery services. Our work...

  • Front Desk Agent

    2 weeks ago


    Snowmass Village, United States Viewline Resort Snowmass Autograph Collection Full time

    Property Description:Viewline Resort Snowmass is an exceptional mountain resort located in the breathtaking Snowmass Village, Colorado, offering exciting career opportunities for job applicants who are passionate about the hospitality industry and the great outdoors. As a part of the Viewline Resorts brand, known for its commitment to providing exceptional...

  • Front Desk Agent

    3 days ago


    Snowmass Village, United States Davidson Hospitality Group Full time

    Property Description Viewline Resort Snowmass is an exceptional mountain resort located in the breathtaking Snowmass Village, Colorado, offering exciting career opportunities for job applicants who are passionate about the hospitality industry and the great outdoors. As a part of the Viewline Resorts brand, known for its commitment to providing exceptional...


  • Valley Village, United States The PawGround Full time

    **Hours: 7AM TO 1PM MONDAY TO FRIDAY (6 hours a day 30 hours a week)** **(there will be opportunity to get more hours if an occasional shift needs to be covered on weekends or weekdays)** We are looking for a Front Desk Receptionist to manage our reception area as well as all our facility activities, including responding to calls, scheduling different...

  • Front Desk Agent

    2 weeks ago


    Snowmass Village, Colorado, United States Davidson Hospitality Group Full time

    Property DescriptionViewline Resort Snowmass is an exceptional mountain resort located in the breathtaking Snowmass Village, Colorado, offering exciting career opportunities for job applicants who are passionate about the hospitality industry and the great outdoors. As a part of the Viewline Resorts brand, known for its commitment to providing exceptional...


  • Greenwood Village, United States Sol Mental Health Full time

    Are you ready to be part of a growing, value centric healthcare organization? At SOL Mental Health, we are on a mission to help individuals find healing and balance. Our goal is to increase access to mental healthcare in a safe, inclusive, and non-judgmental environment where our patients and team members feel supported. Be part of a special team of...


  • Middlebury, United States Sun Communities Full time

    Maintenance Technician Pine Hills (PIN) $20 per hour Do you enjoy working with your hands? Are you a maintenance professional who is looking for a dynamic and growing organization that will both challenge and reward you? We are looking for a Maintenance Technician to provide a full range of maintenance and repair services for one of our...

  • Front Desk Agent

    1 month ago


    Snowmass Village, United States Davidson Hospitality Group Full time

    Property Description Viewline Resort Snowmass is an exceptional mountain resort located in the breathtaking Snowmass Village, Colorado, offering exciting career opportunities for job applicants who are passionate about the hospitality industry and the great outdoors. As a part of the Viewline Resorts brand, known for its commitment to providing exceptional...

  • Front Desk Agent

    4 weeks ago


    Snowmass Village, United States Davidson Hospitality Group Full time

    Viewline Resort Snowmass is an exceptional mountain resort located in the breathtaking Snowmass Village, Colorado, offering exciting career opportunities for job applicants who are passionate about the hospitality industry and the great outdoors. As a part of the Viewline Resorts brand, known for its commitment to providing exceptional guest experiences and...

  • Front Desk Agent

    1 month ago


    Snowmass Village, United States Viewline Resort Snowmass, Autograph Collection Full time

    Property Description: Viewline Resort Snowmass is an exceptional mountain resort located in the breathtaking Snowmass Village, Colorado, offering exciting career opportunities for job applicants who are passionate about the hospitality industry and the great outdoors. As a part of the Viewline Resorts brand, known for its commitment to providing exceptional...

  • Front Desk Agent

    3 weeks ago


    Snowmass Village, United States East West Family of Companies Full time

    Description Are you interested in working for the company that won No.1 Large Company in the Colorado 2019 Top Work Places Awards AND is one of Outside Magazine's 50 Best Places to Work? Join our team at Snowmass Mountain Lodging, managed by East West Hospitality.Snowmass Mountain Lodging, located in Snowmass Village, CO is looking for a Front Desk...

  • Front Desk Agent

    4 weeks ago


    Snowmass Village, United States East West Family of Companies Full time

    Description Are you interested in working for the company that won No.1 Large Company in the Colorado 2019 Top Work Places Awards AND is one of Outside Magazine's 50 Best Places to Work? Join our team at Snowmass Mountain Lodging, managed by East West Hospitality.Snowmass Mountain Lodging, located in Snowmass Village, CO is looking for a Front Desk...


  • Elk Grove Village, United States MC Machinery Systems Full time

    Position Title: Customer Support Representative DESCRIPTION Our Call Center Customer Support Representatives help set the standard to what has made MC Machinery Systems successful for over 40 years. We strive to exceed customer expectations on each opportunity. By communicating clearly and concisely, the CSR will field incoming calls from customers and...

  • Customer Care Manager

    2 weeks ago


    Middlebury (village), Vermont, United States Clayton Careers Full time

    Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From...

  • IT Desktop Support I

    4 weeks ago


    Greenwood Village, United States Insight Global Full time

    Position: IT Helpdesk Support Level ILocation: Greenwood Village, CO Duration: 6 Months (looking to bring on perm)Salary range: $20-23/hourRequirements:- 2-3 years of experience as a service desk technician resolving tier 1 tickets over the phone and managing escalations through service now.- Experience troubleshooting windows systems including password...


  • Elk Grove Village, United States MC Machinery Systems, Inc. Full time

    Job DescriptionJob DescriptionPosition Title: Customer Support Representative DESCRIPTIONOur Call Center Customer Support Representatives help set the standard to what has made MC Machinery Systems successful for over 40 years. We strive to exceed customer expectations on each opportunity. By communicating clearly and concisely, the CSR will field incoming...

  • Level A Technician

    2 months ago


    Cañada Village, United States Midas Auto Service - JC Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for general service technicians that are able to work independently of others, while...

  • Front Desk FT

    1 month ago


    Highland Village, United States Excel Fitness Full time

    Position: Member Services Representative - Front DeskReports to: General Manager (GM)/ Assistant Manager (AM) / Shift LeadDepartment: OperationsPurpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities:Perform to your best abilities during your...