Help Desk Specialist

6 days ago

Frankfort, United States Brooksource Full time

Job Title: IT Help Desk / Support Technician

Location: Frankfort, KY (40601)

Workplace Type: 100% Onsite

Employment Type: Long-term Contract

Pay: $20/hr for Tier 1 | $25/hr for Tier 2

Job Description:

We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates at the Tier 1 and Tier 2 levels and are open to entry-level experience. These candidates will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance.

Tier 1 Help Desk

Responsibilities:

  • Basic Troubleshooting: Help users with simple problems like login issues, password resets, and basic navigation.
  • User Support: Guide users on how to use the system's basic features.
  • Ticket Management: Track and categorize help requests, making sure they are recorded correctly and solved quickly.
  • Escalation: Pass more complicated problems to the next support level.
  • Customer Service: Provide friendly and professional assistance to all users.

Qualifications:

  • 0-3 years of experience in IT or customer support roles.
  • Phone technical support experience is preferred.
  • Ability to learn new software quickly
  • Experience with Windows OS is helpful.
  • Clear communication skills to talk with users at all technical levels.
  • Ability to walk non-technical users through fixes in simple terms they can understand.
  • Strong attention to detail, with the ability to accurately document issues and follow procedures.

Tier 2 Help Desk

Responsibilities:

  • Advanced Troubleshooting: Solve more complex system problems, like software bugs or data issues.
  • User Training: Teach users how to work with more advanced features and write simple guides.
  • Problem Analysis: Figure out what's causing recurring problems and help fix them.
  • Collaboration: Work with the Tier 3 team and system administrators to solve issues and improve the system.
  • Documentation: Keep system help articles and troubleshooting guides up to date.

Qualifications:

  • 3+ years of experience in IT support or technical troubleshooting roles.
  • Experience working with a ticketing system, such as ServiceNow, JIRA, Zendesk, Remedy, etc.
  • Proven experience in phone technical support, with enterprise-level support being a plus.
  • Strong troubleshooting abilities for both software and hardware issues.
  • Clear and effective communication skills, especially when helping non-technical users.
  • Ability to walk non-technical users through complex fixes in a clear, understandable way.
  • Excellent problem-solving and customer service skills to provide a good experience for end-users.

About EEG: Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

  • Help Desk Specialist

    2 weeks ago

    Frankfort, Kentucky, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KYWorkplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates at the Tier 1 and...

  • Help Desk Specialist

    5 days ago

    Frankfort, Kentucky, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KYWorkplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates at the Tier 1 and...

  • IT Help Desk Technician

    7 days ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type : Onsite Pay : 25/hr Job Description: We are seeking several skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management...

  • IT Help Desk Technician

    7 days ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type : Onsite Pay : 25/hr Job Description: We are seeking several skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management...

  • IT Help Desk Technician

    4 weeks ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type : Onsite Pay : 25/hr Job Description: We are seeking several skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset...

  • Help Desk Technician

    1 month ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Support Technician / Tier I Help DeskLocation: Frankfort, KYJob Description:We are seeking a skilled IT Support Technician / Tier I Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk...

  • Help Desk Technician

    1 month ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Support Technician / Tier I Help DeskLocation: Frankfort, KYJob Description:We are seeking a skilled IT Support Technician / Tier I Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk...

  • Help Desk Specialist

    1 month ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KY (40601)Workplace Type: 100% OnsitePay: ~$20/hr for Tier 1 | ~$25/hr for Tier 2Job Description:We are seeking a number of skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with...

  • Help Desk Specialist

    1 month ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KY (40601)Workplace Type: 100% OnsitePay: ~$20/hr for Tier 1 | ~$25/hr for Tier 2Job Description:We are seeking a number of skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with...

  • Help Desk Specialist

    7 days ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type: 100% Onsite Employment Type: Long-term Contract Pay: $20/hr for Tier 1 | $25/hr for Tier 2 Job Description: We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for...

  • Help Desk Specialist

    3 weeks ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KY (40601)Workplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates...

  • Help Desk Specialist

    3 weeks ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KY (40601)Workplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates...

  • Information Technology Help Desk

    3 weeks ago

    Frankfort, United States Brooksource Full time

    Tier II Help DeskLocation: Frankfort, KY - Starts Onsite (Hybrid Later on)Job Description:We are seeking a skilled IT Support Technician / Tier II Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk...

  • Information Technology Help Desk

    3 weeks ago

    Frankfort, United States Brooksource Full time

    Tier II Help DeskLocation: Frankfort, KY - Starts Onsite (Hybrid Later on)Job Description:We are seeking a skilled IT Support Technician / Tier II Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk...

  • IT Help Desk Technician

    1 week ago

    Frankfort, United States Brooksource Full time

    *Job Title:* IT Help Desk Technician (Tier 2)*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $25/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a *Tier 2* *Help Desk Technician* opportunity. These candidates will be responsible for a...

  • IT Help Desk Technician

    1 week ago

    Frankfort, United States Brooksource Full time

    *Job Title:* IT Help Desk Technician (Tier 1)*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $20/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a Tier 1 *Help Desk Technician* opportunity. These candidates will be responsible for a...

  • IT Help Desk Technician

    2 weeks ago

    Frankfort, KY, United States Brooksource Full time

    Job Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type : Onsite Pay : 25/hr Job Description: We are seeking several skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management...

  • IT Help Desk Technician

    1 week ago

    Frankfort, KY, United States Brooksource Full time

    *Job Title:* IT Help Desk Technician (Tier 2)*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $25/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a *Tier 2* *Help Desk Technician* opportunity. These candidates will be responsible for a...

  • IT Help Desk Technician

    1 week ago

    Frankfort, KY, United States Brooksource Full time

    *Job Title:* IT Help Desk Technician (Tier 1)*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $20/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a Tier 1 *Help Desk Technician* opportunity. These candidates will be responsible for a...

  • Service Desk Technician

    7 hours ago

    Frankfort, United States TEKsystems co Allegis Group Full time

    Description:SummaryTEKsystems Government Services team, in support of the Commonwealth Office of Technology (COT), is seeking a Service Desk Technician for the Commonwealth Service Desk (CSD) team. The group of 20+ Service Desk Technicians provides Tier 1 & 2 technical support and handles a wide variety of calls and emails in its efforts to support multiple...