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Customer Specialist
4 months ago
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. You will provide customer support for our rapidly growing Data Center business within our Enclosures Segment. WHAT YOU WILL EXPERIENCE IN THIS POSITION: Ensure all customer requests are responded to in a timely and professional manner. Compile and lead weekly open order report calls with customers to review order status. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Ensure on-time delivery of high-quality products that meet or exceed customer expectations by working closely with the Logistics team on preparing shipment documents as required. Review and release new EDI or hardcopy PO orders daily. Support Account and Program Managers reconciling with product changes that effect cost or price. Track and report on the status of all orders for assigned strategic accounts. Join customer meetings or conference calls to provide customer service and technical guidance to ensure that the finished quotes and orders accurately reflect the customer's specifications or needs. Function as the primary customer interface for the account managers for specifically assigned customer accounts. Communicate customer expectations to the operations. Receive and process customer drawings, specifications, and technical instructions. Work with engineering, operations, and sales to develop a solution that fulfills the customer requirements by supporting new part number setup. Assist with simple quotations where pricing has been established. YOU HAVE: A bachelor's degree is helpful. Ideally 2+ years of relatable experience supporting manufacturing operations. Strong customer service background. Experience in the coordination of projects/processes on the manufacturing floor. Experience in cross-functional interface and coordination is strongly preferred. General knowledge of material flow, planning, scheduling, supply management/purchasing, inventory, costing, and shipping/receiving. Proven skills in identifying root causes of problems/issues by asking probing questions and the ability to develop recommendations for resolution. Validated skills in running multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner. WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world. We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF. Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth. #LI-Hybrid #LI-AG1 #INDOTH At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.
