Service Provider Manager

7 days ago

Seatac, United States Expeditors Full time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems Summary Description: Qualify, engage, develop, maintain, and measure Expeditors' district activities with service providers. Manage all aspects of Expeditors' relationship with the district service providers to achieve optimum value and provide exceptional customer service. Responsibilities and Duties: • Ensure and assist supervisors and key staff with goal setting and monitoring • Plan for and hold effective meetings with the relevant audience • Train branch management on service provider related systems and data management • Coach for development within and outside own field of expertise • Collaborate with and assist Products & Services to identify the need for a new service provider and outline service expectations, coordinate the completion of risk assessment and facilitate the RFQ process to select the better provider • Ensure branch is using approved providers who at a minimum, meet our compliance and operational requirements. Properly establish the service provider profiles in the system, baseline KPIs, support with the mapping of processes and communicate status to respective users • Monitor service provider compliance and performance with standards, participate in risk assessments and conduct business reviews, as needed, develop a plan to improve all areas of execution, promote and monitor the application of good environmental practices, adherence to compliance and security standards, investment in technology, process improvement, and growing the relationship • Drive for continuous improvements. Assist management in highlighting value of the relationship to the service provider as well as our branch (i.e., cost savings, standards improvement) and actively participate in the preparation of service provider appreciation events and activities • Work closely with the Regional Service Provider Manager to learn about program updates and communicate the same to branch personnel • Work closely with District Manager and branch personnel to establish service expectations and measurements for new and existing service providers • Consistently review and report on branch and service provider performance program standards and expectations • Ensure the service provider has a proactive focus on innovation and continued improvement * Once trained and proven proficient in role, additional responsibilities outside of Service Provider Manager capacity to be explored, identified, and assumed. • Maintain daily/weekly oversight of profile requirements, set metrics with service provider, always looking for areas for improvement • Ensure all service provider GCIs are accurately set up and properly used by operations • As necessary, assist Product Managers in conducting quarterly reviews with service providers, discuss improvement opportunities, confirm resolution to service failures, highlight successes and record in CRM for continued follow up • Utilize, consult, inform, and incorporate Expeditors’ management and staff where appropriate to develop and achieving joint goals and win/win opportunities • Establish and monitor performance standards for all activities, escalate as necessary to DM and Regional Service Provider Manager • Ambassador to customer and prospective customers on our service provider management program benefits • Ensure all customer service provider complaints / compliments are entered in the CRM (Company Relationship Management), shared with the service provider and follow up on resolution actions • Ensure timely payment to all service providers • Constantly drive service improvements to create efficiency of operations and lower costs • Provide assistance in resolution of claims and disputes; credit and collections • Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees • Proactively communicate with the team to ensure continuous awareness and understanding of policies and guidelines • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. • Be open to implementing new system changes and enhancements into your department • Be involved and suggest system/process improvements Document Owner: Training & Personnel Development Version 1 September 2023 • Set the tone of this environment within your department and branch • Expeditors company policies and procedures knowledge • Strong market and competition knowledge • Knowledge of required Expeditors operating systems as well as excel, visio, process mapping, access • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results • Good Microsoft Office skills (Excel, Word etc.) • Ability to create/write and articulate business plans • Demonstrated customer service skills and proven interpersonal skills • Self-reflecting and open to feedback • Initiative and ability to work in autonomy • Role model of integrity and pride for all employees • High school degree or equivalent business qualifications • Minimum four years Expeditors/industry experience Salary: $67724.80 per year, eligible for bonus. Eligible for bonus Expeditors offers excellent benefits: Paid Vacation (first year prorated based off month of hire then eligible for 15 days) Holidays (10) Flexible Days (2) Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) 401(k) Retirement Savings Plan with employer match Employee Stock Purchase Plan (ESPP) Medical, Prescription Drug, Dental & Vision Coverage Health Savings Account (HSA) Life and Disability Insurance Paid Parental Leave (additional eligibility criteria) Dependent Care Flexible Spending Account (DC FSA) Commuter Benefit Employee Assistance Program (EAP) Training and Personnel Development Program Educational Assistance and Reimbursement All your information will be kept confidential according to EEO Guidelines.

  • General Manager

    29 minutes ago

    Seatac, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Sales & Service Technician

    3 weeks ago

    SeaTac, United States Groundworks Full time

    Job DescriptionJob DescriptionMatvey Foundation Repair, Inc., A Groundworks Company, is seeking a talented Service Technician to join their team in the Seattle, Washington area! The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed...

  • Hotel Guest Service Representative

    4 weeks ago

    SeaTac, Washington, United States BMI Hospitality Management Full time

    Are you looking for a challenging and rewarding role in the hospitality industry? BMI Hospitality Management is seeking a skilled Guest Service Representative to join our team at the Hampton Inn & Suites Seattle-Airport/28th Ave.The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a...

  • Customer Experience Manager

    3 months ago

    SeaTac, United States VIP Hospitality, LLC Full time

    About VIP Hospitality LLCIncorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.About the RoleAs a Customer Experience Manager, you will play a key role in enhancing the overall experience of passengers within the...

  • Nursing Manager

    1 week ago

    seatac, United States NuWest Group Full time

    Join a dynamic specialty team as a Nurse Manager and lead the way in delivering top-tier care! You'll oversee quality care delivery, manage nurse leaders, develop innovative programs, and ensure efficient budgets—all while shaping the future of patient care. This exciting role offers opportunities for leadership, strategic planning, and collaboration with...

  • Nursing Manager

    2 weeks ago

    SeaTac, United States NuWest Group Full time

    Join a dynamic specialty team as a Nurse Manager and lead the way in delivering top-tier care! You'll oversee quality care delivery, manage nurse leaders, develop innovative programs, and ensure efficient budgets—all while shaping the future of patient care. This exciting role offers opportunities for leadership, strategic planning, and collaboration with...

  • Nursing Manager

    2 weeks ago

    seatac, United States NuWest Group Full time

    Join a dynamic specialty team as a Nurse Manager and lead the way in delivering top-tier care! You'll oversee quality care delivery, manage nurse leaders, develop innovative programs, and ensure efficient budgets—all while shaping the future of patient care. This exciting role offers opportunities for leadership, strategic planning, and collaboration with...

  • Passenger Service Agent Trainer

    1 month ago

    SeaTac, United States Alaska Airlines Full time

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...

  • Assistant Operations Manager

    4 months ago

    SeaTac, United States CLEAR Full time

    The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. Key Responsibilities Include: Spend...

  • Assistant Operations Manager

    3 months ago

    SeaTac, United States CLEAR Full time

    The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. Key Responsibilities Include: Spend...

  • Front Office Manager

    4 days ago

    SeaTac, United States Marriott Full time

    Additional InformationJob Number24201710Job CategoryRooms & Guest Services OperationsLocationCourtyard Seattle SeaTac Airport, 19031 International Boulevard, SeaTac, Washington, United States, 98188VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Magna...

  • Maintenance Services Representative Lead

    6 months ago

    SeaTac, United States Panasonic Full time

    JOB TITLE: LEAD-  MAINTENANCE SERVICES REPRESENTATIVE (A&P Mechanic) LOCATION: SeaTac, WA– ( SEA ) Seattle-Tacoma International Airport SUMMARY: Panasonic Avionics Corporation (PAC) is looking to hire 1 Airframe and Powerplant Lead ( licensed) Avionics/Aviation Mechanics to join our corporate team of experts to work on, replace and improve the...

  • Customer Service Representative

    4 weeks ago

    SeaTac, Washington, United States Expeditors Full time

    Job Summary:We're seeking a highly skilled Customer Service Representative to join our team at Expeditors. As a key member of our customer service team, you will be responsible for ensuring smooth and timely freight process flow, accurate and timely data entry, and monitoring exceptions in a timely manner.Key Responsibilities:Ensure accurate and timely...

  • Customer Service Representative

    1 month ago

    SeaTac, Washington, United States Alaska Airlines Full time

    Customer Service RepresentativeAt Alaska Airlines, we're looking for a skilled Customer Service Representative to join our team. As a key member of our Passenger Service Agent team, you'll be responsible for providing exceptional customer service to our guests. Your duties will include: Assisting guests with travel needs, such as answering inquiries, baggage...

  • Area Sales Manager

    4 weeks ago

    SeaTac, Washington, United States Laundrylux Full time

    Laundrylux Job OpportunityWe are seeking a highly motivated and experienced Area Sales Manager to join our team at Laundrylux. As a key member of our sales team, you will be responsible for developing and managing new and existing accounts for our vended commercial laundry equipment.Key Responsibilities:Generate and qualify leads via door-to-door sales...

  • Customer Service Representative

    4 weeks ago

    SeaTac, Washington, United States The Hertz Corporation Full time

    Job SummaryThe Customer Experience Specialist provides exceptional customer service that exceeds customer expectations and fosters a culture of empowerment for employees to deliver outstanding customer experiences. This role is responsible for first contact resolution and the customer interaction experience within the location. The ideal candidate will have...

  • Customer Service Representative

    1 month ago

    SeaTac, Washington, United States Hertz Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service and resolve customer...

  • Passenger Service Agent Team Captain

    1 month ago

    SeaTac, United States Alaska Airlines Full time

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...

  • Retail Sales Associate

    1 month ago

    SeaTac, Washington, United States AutoZone Full time

    At AutoZone, we're looking for a Retail Sales Associate to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service and driving sales through superior customer interactions.Key Responsibilities:Provide WOW Customer Service to every customer, every timeEnsure assigned store tasks are completed in a...

  • Strategic Project Manager

    4 weeks ago

    SeaTac, Washington, United States Day Management Corporation Full time

    Job SummaryAs a Strategic Project Manager at Day Management Corporation, you will be responsible for leading high-profile projects, including communication site development, tower construction, and wireless networks. You will oversee project management, subcontractor management, and budget management, ensuring customer and company success. Key...