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Senior Transitional Care Assistant

3 months ago

New York, United States VNS Health Full time
Overview

As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, you will empower your clients with the knowledge and tools they need for seamless transitions of care. You'll serve as a liaison between the client and the healthcare delivery team, while also providing administrative and customer service support.

Compensation:

$25.46 - $31.86 Hourly

What We Provide

  • Per Diem team members are eligible for some benefits and can access our extensive Employee Assistance Program that includes financial, legal, and mental health counseling programs as well as participate in a 403b retirement savings program.

What You Will Do

  • Understands and discusses the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to other level of care setting.

  • Works closely with the Care team to monitor and track client progress. Prepares detailed, accurate and timely documentation.

  • Facilitates periodic case record reviews and case conferences with the Care team for assigned clients.

  • Establishes and promotes an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies and other facility personnel.

  • Documents all interaction with the interdisciplinary team in the EMR.

  • Follows up with clients and maintains expected timeframes as per workflow.


Qualifications

Education

  • Associate's degree in human services or a related field or the equivalent work experience, required

  • Bachelor's degree in a human services or related field, preferred

Work Experience

  • Minimum of two years of customer service experience in the medical field (i.e., hospital, long term care, home care, medical office), required

  • Ability to adapt to change and work in a team-based environment, required

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