Bilingual Customer Support Analyst
6 days ago
Paladin Consulting is currently hiring a Bilingual Customer Support Analyst to join our team working onsite at our client's office located in Tulsa, OK.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Bilingual Customer Support Analyst
Work Location: Tulsa, OK
Duration: 6 month contract with option to extend or hire
Education/Experience Required: Undergraduate degree in Computer Science, MIS or equivalent work experience
Job Description & Responsibilities :
- Under direct supervision, provides customer support services to internal and external customers.
- Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
- Applies basic PC/LAN knowledge for daily troubleshooting of issues.
- Participates in defining support processes, procedures and producing reports and metrics as defined.
- Contributes to the team effort by accomplishing all related tasks as needed.
- Performs own work and provides assistance to others as directed.
- Job tasks, correctly performed, have minimal impact upon the viability of the organization.
- Error is readily ascertainable by the supervisor and can be corrected.
- Top three skills needed to perform this role:
- Ability to analyze a series of procedural transactions to determine how and where a failure occurred and advise/make proper remediation steps.
- Ability to work in a fast-paced environment and switch context between various issues when waiting for external assistance.
- Good Customer service/people skills.
- Some SAP knowledge beneficial but not necessary.
- Experience working in a software dev environment beneficial but not necessary.
- Bilingual English/Spanish necessary.
- Local to Tulsa area Work daily from Service-Now incident group to provide vertical application support to our internal applications suite for our PSL to resolve user submitted issues with those systems.
- Work with escalation team and developers as needed to resolve more complex issues.
- Undergraduate degree in Computer Science, MIS or equivalent work experience
- 1 year experience in Information Technology which includes experience in Customer Support.
Paladin Consulting is an EEOC employer.
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