Multilingual Customer Service Representative with Insurance Expertise
4 days ago
We are seeking a highly skilled and bilingual customer service representative to join our team at Express Employment Professionals. As a front desk customer service representative, you will play a critical role in providing exceptional support to our customers while working closely with the management team.
About the RoleThis is a day shift position that requires answering phone calls, addressing customer inquiries, providing auto quotes, processing payments, and assisting the manager with various tasks. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we encourage you to apply.
Key Responsibilities- Respond to customer inquiries and resolve issues promptly and professionally
- Provide accurate and up-to-date information on insurance policies and services
- Process payments and manage customer transactions efficiently
- Assist the manager with administrative tasks and other duties as required
To be successful in this role, you must have:
- A strong understanding of customer service principles and practices
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and meet deadlines
- Bilingual skills (English/Spanish)
As a valued member of our team, you can expect:
- A competitive salary range of $40,000 - $60,000 per year, depending on experience
- A comprehensive benefits package, including health insurance, paid time off, and more
- Ongoing training and development opportunities to enhance your skills and career
Please note that the estimated salary range is based on industry standards and may vary depending on factors such as location, experience, and performance. We offer a positive and supportive work environment, where you can grow and thrive in your career.
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