Level One Help Desk Technician

2 weeks ago

Colorado Springs, United States TeamLogic IT, Colorado Springs, CO Full time

Benefits:

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

About TeamLogic IT

TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer-centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.

Step into a role where technology and collaboration unite and become the essential bridge that connects our clients with the innovative solutions they seek. As a Level 1 Help Desk Technician, your impact goes beyond mere support; you'll be a catalyst, a thinker, and an integral part of a team that thrives on empowering others.

The Level 1 Help Desk Technician's journey with us is multifaceted:

Enable Success: Maintain the smooth operation and functionality of our systems, paving the way for end users to excel in their business tasks without technological barriers.

Respond with Agility: Your prompt response to support requests isn't just a task; it's a commitment to serve as the primary contact for all IT support-related issues, ensuring each client's satisfaction.

Go Beyond the Routine: Alongside these duties, you'll have opportunities to innovate, solve complex problems, and explore new horizons in technical excellence.

Join us, and wear the badge of a problem solver, a relationship builder, and a key player in a team that believes in leveraging technology not just to meet needs but to inspire and drive success.

Responsibilities:

• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.

• Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.

• Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.

• Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.

• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.

• Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.

• Customer Site Visits: Must possess a valid Driver's License and the ability to drive to customer locations when required.

Requirements:

Technical Skills:

Office 365 administration experience preferred.

Active Directory knowledge is preferred.

Familiarity with networking devices and appliances.

NinjaOne RMM and Autotask PSA Experience preferred.

Professional Skills:

Exceptional written and oral communication.

Excellent customer service orientation.

Strong problem-solving abilities.

Exceptional interpersonal skills, focusing on rapport building, listening, and questioning.

Ability to work under moderate supervision.

Certifications: CompTIA A+ and/or CompTIA Network+ preferred.

Other: Valid Driver's License is required for travel to customer locations.

Join us and become the driving force that keeps our technology accessible, effective, and user-friendly, while contributing to a culture of innovation, collaboration, and excellence.

TeamLogic IT of Colorado Springs is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

  • Level One Help Desk Technician

    3 weeks ago

    Colorado Springs, United States TeamLogic IT, Colorado Springs, CO Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceFlexible scheduleHealth insurancePaid time offTraining & developmentVision insuranceAbout TeamLogic ITTeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer-centric approach,...

  • Help Desk Technician

    2 weeks ago

    Colorado Springs, United States Kavaliro Full time

    Position Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $25/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...

  • Help Desk Technician

    12 hours ago

    Colorado Springs, United States Kavaliro Full time

    Position Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $25/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...

  • Help Desk Technician

    3 weeks ago

    Colorado Springs, United States Kavaliro Full time

    Position Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $25/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...

  • IT Help Desk Technician

    2 days ago

    Colorado Springs, United States Kavaliro Full time

    Kavaliro has partnered with a client who is seeking a Tier I Help Desk Technician for a contract to hire scenario. DUTIES: Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications. Performs required installs, configurations, and maintenance of applications on PCs. Provide user support for all computer...

  • Help Desk Technician- SWINGS

    1 day ago

    Colorado Springs, United States NES Associates Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - CompTIA-Security+...

  • Help Desk Technician- SWINGS

    1 day ago

    Colorado Springs, United States General Dynamics Full time

    Responsibilities for this Position Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036) Full Part/Time: Full time Job Req: RQ174275 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job...

  • Help Desk Technician- SWINGS

    2 days ago

    Colorado Springs, United States General Dynamics Information Technology Full time

    Req ID: RQ174275 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: Help Desk Skills: Customer Service,Help Desk Support,Troubleshooting Certifications: Security+, CE - CompTIA-Security+ CE Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: Help Desk...

  • Help Desk Technician- SWINGS

    2 days ago

    Colorado Springs, United States General Dynamics Information Technology Full time

    Job DescriptionHelp Desk Technician III - SWINGS- 1400 to 2200Transform technology into opportunity as a Help Desk Technician IV with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are...

  • Help Desk Technician- SWINGS

    2 days ago

    Colorado Springs, United States General Dynamics Information Technology Full time

    Help Desk Technician III - SWINGS- 1400 to 2200Transform technology into opportunity as a Help Desk Technician IV with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our...

  • IT Help Desk Analyst

    2 days ago

    Colorado Springs, United States Syneren Technologies Corporation Full time

    Job Title: IT Help Desk Analysts Job Location: USAFA, Colorado Springs, CO Salary: $45-50k Job Description IT Help Desk Analysts are responsible for application support and implementation within the Information Services Department. IT Help Desk Analysts will enhance computer operational skills and be able to perform application diagnostics and...

  • Help Desk Specialist

    1 week ago

    Colorado Springs, United States CompQsoft,Inc . Full time

    Job Title: Help Desk SpecialistLocation: Colorado Springs, ColoradoDuration: Full-TimeSecurity Clearance: Secret or clearable Certification: Any one of Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP) or willing to take in within 6 months Customer: Federal Project Customer: US Air Force Responsibilities:Provides...

  • Help Desk Support Specialist

    2 days ago

    Colorado Springs, United States GStek Full time

    GStek is seeking qualified applicants for full-time Help Desk/Desktop Support Specialist openings to provide support at our Fort Carson location. Required: U.S. Citizen Active U.S. Government Security Clearance. Minimum of 3 years Help Desk support experience. Must possess one or more of the following: GSEC, Security +CE, SSCP and/or...

  • IT Help Desk Tier 1

    14 hours ago

    Colorado Springs, United States tapwage Full time

    Envision Radiology is looking for an IT Help Desk Tier 1 to join our team in Colorado Springs, CO Monday - Friday 8:00 - 5:00 | Position Pay Range: $20.30 - $24.50 | Opportunity for additional, discretionary bonus available. Summary/Objective: The IT Help Desk – Tier I position supports the IT Department by providing exceptional customer service to...

  • Service Desk Level I Tech

    2 days ago

    Colorado Springs, United States Trace Systems Full time

    Overview: Job Title:Service Desk Level I Technician Job Location: 1050 S Academy Suite 115, Colorado Springs, CO. 80910 Security Clearance: US Government issued active, in-scope Secret clearance Requisition Type:Pipeline Due to the nature of the work and US Government required, US Citizenship is required. Trace Systems is seeking a Service Desk Level I...

  • IT Help Desk Tier 1

    1 day ago

    Colorado Springs, Colorado, United States tapwage Full time

    Envision Radiology is looking for an IT Help Desk Tier 1 to join our team in Colorado Springs, COMonday - Friday 8:00 - 5:00 | Position Pay Range: $ $24.50 | Opportunity for additional, discretionary bonus available.Summary/Objective:The IT Help Desk – Tier I position supports the IT Department by providing exceptional customer service to users calling for...

  • Service Desk Technician with Top Secret/SCI clearance with Security Clearance

    1 month ago

    Colorado Springs, United States Aleut Federal LLC Full time

    ABOUT ALEUT FEDERAL At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise that aims to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our...

  • Help Desk Manager

    16 hours ago

    Coral Springs, United States Ledgent Technology Full time

    Ledgent Technology is seeking a Help Desk Manager on behalf of our client in the healthcare industry. Our client is a leading company dedicated to enhancing health outcomes through innovative technology and superior care. This role is based in Sunrise, Florida, and offers a dynamic work environment where technology meets healthcare.Job Description:We are...

  • Help Desk Support

    9 hours ago

    Manitou Springs, United States S2Technologies Full time

    Job DescriptionJob DescriptionClient Service Technician - Help Desk SupportS2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices,...

  • Help Desk Analyst/Systems Admin Lead

    2 days ago

    Colorado Springs, United States Deloitte Full time

    Position Summary Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte’s Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will...