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Help Desk Technician

1 month ago

Colorado Springs, United States Kavaliro Full time

Position Title: Help Desk Technician

Status: contract to hire (converts to FTE after 90 days)

Pay: $25/hr. per hour

Location: Colorado Springs, CO (onsite)

  • Polished and professional demeanor and presentation
  • 1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)
  • 1-3 years of supporting Microsoft Office products

Job Description

Our client is seeking a Tier I Help Desk Technician for a contract to hire scenario.

DUTIES:

  • Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications.
  • Performs required installs, configurations, and maintenance of applications on PCs.
  • Provide user support for all computer systems used
  • Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
  • Monitor Help Desk email account and direct workflow accordingly.
  • Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel.
  • Install new equipment, replace existing equipment and move equipment when necessary
  • Ability to explain technical concepts to non-technical users in a clear and concise manner.
  • Perform all other job-related tasks as assigned.

REQUIREMENTS:

  • 1+ year of overall hands-on Help Desk experience
  • Active A+ Certification
  • 1+ years of supporting Microsoft Office products
  • Ability to read, analyze, and interpret technical procedure(s).
  • Ability to write reports, business correspondence, and procedure manuals.

Certificates and Licenses:

  • CompTIA A+ certified or obtained within the first 90-days of employment.
  • Obtain a second certification of Network+ or Security+ or equivalent within 180-days of employment.

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