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Application Support Analyst

2 months ago

Memphis, United States Varsity Brands Full time
VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, and competitions, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been - and remain - steadfastly committed to doing our part to create a safe and positive environment for our participants' physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

Application Support Analyst

Location: Memphis, TN - Hybrid; 3 days in office

Your opportunity

We are looking for an energetic and team-oriented candidate to join our Memphis based team who has a demonstrated track record of success supporting technology solutions, process improvement ideas, and/or administering change management initiatives.

A truly exceptional Support Analyst will serve as an information hub. They constantly seek out, process, vet, analyze, share, and present information about how the company works or could work. They are good listeners, teachers, prefer a collaborative approach to problem solving, and have developed the technical, leadership, change management, and project management skills necessary to achieve results under tight deadlines without damaging relationships. This candidate will take ownership of support for line of business applications used within Varsity, working through a small team as well as the broader IT team as needed, and a network of external vendors.

What you will do:
  • Provides business application support and training
  • Provides leadership, technical guidance and oversight
  • Leads business problem elicitation, feasibility, and business case definition for projects
  • Gathers business and technical requirements
  • Translates customer's high-level requirements into functional specifications for developers
  • Performs process modeling and process redesign Ensures requirements traceability through testing
  • Performs test of systems changes prior to User Acceptance Testing
  • Provides project management support
  • Works well in a team environment communicating with business and technical requirements to IT resources, business groups, and vendor
  • Competent to work on all phases of systems analysis while considering business implications of the implied technologies to current and future business environments
  • Assists with troubleshooting technical issues Learn and understand the overall systems landscape and the impact of changes to hardware or software
  • Actively supports corporate efforts, policies, and protocols for Security, Information Protection, and Threat Protection
What you bring:
  • Maintains a customer focus Deals effectively with ambiguity
  • Proven abilities to take initiative and be innovative
  • Analytical mind with a problem-solving aptitude
  • Excellent oral and written communication skills
  • The ability to interact with users in clear non-technical terms
  • Action oriented and works with a sense of urgency
  • Solid presentation skills and the ability to present to audiences of 10-15 people
  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record of delivering timely and accurate results in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills, and sound judgment
  • Strong business acumen and ability to interface with non-technical counterparts
What you need:
  • Bachelor's Degree, preferably in Information Systems, Business, Computer Science, or Engineering
  • 4+ years of experience as a Support Analyst or Business Analyst across multiple projects
  • Experience with Office 365 applications Bonus points for: WordPress administration, Office 365 administration, SharePoint administration, Atlassian Jira administration
  • Extensive experience in business analysis techniques, such as information gathering methods, requirements documentation, user stories, process modeling and process mapping
  • Strong understanding of all stages in a project lifecycle and delivery approaches
  • Experience with technology installation and support
  • Experience leading group training or requirements gathering sessions
  • Basic knowledge of computer networking and client/server communication concepts
Physical Demands and/or Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While not participating in an event this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Ability to sit or stand for long periods through meetings and while operating office equipment, PC's, laptop, telephone will be required.

Travel

Overnight travel based on business needs, but generally less than 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:
  • Comprehensive Health Care Benefits
  • HSA Employer Contribution/ FSA Opportunities
  • Wellbeing Program
  • 401(k) plan with company matching
  • Company paid Life, AD&D, and Short-Term Disability
  • Generous My Time Off & Paid Holidays
  • Employee Resource Groups
  • St. Jude Partnership & Volunteer Opportunities
  • Employee Perks including discounts on personal apparel and equipment


Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.