Customer Success Analyst

2 weeks ago

Atlanta, United States Revenue Analytics Full time

Revenue Analytics is a SaaS company that helps big companies make big revenue decisions in pricing, products and promotions. Our analytics solutions drive millions in revenue uplift and eliminate wasted time.

Do you use data to solve complex problems? Looking for the opportunity to be customer-facing and help ensure the successful adoption of our products? In this Customer Strategy & Success Analyst role at Revenue Analytics, you'll have the opportunity to perform in-depth analysis, participate in customer working sessions, and collaborate as a member of a cross-functional team to help ensure that we're providing our customers with the best possible products to meet their needs

A Day in the Life

    • Perform in-depth data analysis to understand each customer's unique business needs
    • Identify opportunities to provide additional insights/perspective on complex business problems through analytics and client interaction
    • Collaborate with cross-functional teams to onboard new customers through system implementation
    • Proactively troubleshoot customer issues, and test new product features and/or fixes
    • Provide ongoing technical support to existing customers
    • Quickly respond to customer questions, monitor user adoption, and participate in customer calls
    • Contribute ideas to improve customer satisfaction and retention
Who you are
    • Bachelor's degree with strong academic credentials
    • 1-2+ years of relevant customer-facing experience in technology, product management or consulting
    • Excellent written and verbal communications skills
    • Creative analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel and SQL are a must and BI tool experience a plus)
    • Ability to proactively manage own tasks across multiple customers and guide team priorities
    • Intellectual curiosity and eagerness to apply rigorous analytics to business problems
    • Excels in a highly collaborative team environment with a diverse set of teams and perspectives
Outstanding Benefits & Perks
    • Competitive base salary
    • 100% paid healthcare including medical, dental, and vision coverage for our employees and their families
    • 100% paid Life insurance, long and short-term disability coverage for team members
    • 401k plan with a generous match and is vested immediately
    • Cell phone allowance
    • Open PTO plan (take what you need) and 9 paid holidays
    • Gym membership reimbursement
    • Flexible work arrangements


Who We Are

A pioneer of Revenue Management, Revenue Analytics is an enterprise SaaS company that partners with Hospitality, Media, Transportation, and Manufacturing and Distribution companies to solve their most complex pricing challenges. By leveraging powerful analytics and deep strategic experience, Revenue Analytics' next-generation software delivers intuitive answers to help companies perfect their pricing, reclaim missed revenue, and take back their time. To learn more about how Revenue Analytics is recreating Revenue Management, visit revenueanalytics.com or follow us on Twitter and LinkedIn.

Revenue Analytics embraces diversity and is an equal-opportunity employer. We are committed to building a Team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

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