Customer Service Analyst

3 weeks ago


Atlanta, United States Ramsay Electric, Inc Full time

We are looking for a dedicated and analytical Customer Service Analyst to join our team. The ideal candidate will have a strong background in customer service and data analysis, with a keen eye for identifying trends and areas for improvement. As a Customer Service Analyst, you will be responsible for analyzing customer service data, developing reports, and providing actionable insights to enhance the overall customer experience. You will work closely with various departments to ensure that customer service standards are met and exceeded. Your role will involve monitoring customer interactions, identifying training needs, and implementing strategies to improve service quality. You will also be responsible for tracking key performance indicators (KPIs) and ensuring that the team meets its goals. The successful candidate will have excellent communication skills, a strong analytical mindset, and the ability to work in a fast-paced environment. If you are passionate about customer service and have a knack for data analysis, we would love to hear from you.


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