Desktop Support Specialist

2 days ago


Fort Smith, Arkansas, United States A3 Solutions, Inc. Full time
Desktop Support Technician

A3 Solutions, Inc. is seeking a skilled Desktop Support Technician to join our team.

Key Responsibilities:
  • Support of Windows OS/Microsoft Office Suite: Provide direct interactions with end users to resolve issues related to Windows OS and Microsoft Office Suite in an enterprise environment.
  • Hardware and Software Maintenance: Troubleshoot, analyze, and repair computer systems, hardware, and computer peripherals to ensure optimal performance.
  • Desktop and Network Support: Offer assistance with setup, configuration, and addition of hardware, as well as imaging and image recovery.
  • User Account Management: Support and maintain user account information, including rights, security, and systems groups.
  • Training and Troubleshooting: Train employees and identify, analyze, and repair product failures, ordering and replacing parts as needed.
  • Customer Service: Provide GREAT customer service skills to ensure customer satisfaction.

Requirements:

  • Experience with break/fix repairs on desktops and laptops.
  • Ability to install and reinstall various software packages and updates.
  • Knowledge of WiFi and VPN connections, as well as support of wireless devices.

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