Technical Support Engineering Manager

4 months ago

Raleigh, United States VAST Data Full time

VAST Data is looking for a hands-on keyboard, player-coach, Technical Manager to join our growing team

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market."- Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

SUMMARY:

As a member of the Customer Support Engineering team, you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations, escalations, and team leadership.

The main responsibilities of this team lead position include: working directly with customers on support cases, responding to technical questions in Slack, maintaining strong relationships with customers, reproducing issues in the lab, ensuring proper lab operations, proactively learning about upcoming VAST software releases, and technically mentoring team members.

You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

THE ROLE:

  • Technical Excellence.
  • VAST Data product expert.
  • Build and maintain an all-star team of 5-8 Customer Support Engineers.
  • Accountable for managing the completion of your team’s daily technical operations and escalations.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Ability to submit Bugs and RFEs to engineering.
  • Support and guide VAST data account teams on account technical status and activities.
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Previous team leadership experience.
  • Ability to manage own time and operate autonomously.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required, and familiar with one or more other programming language.
  • Significant experience required in the areas of file systems and scale-out NAS implementation.
  • Excellent business written and verbal communication and presentation skills.
  • Have hands-on lab and hardware management experience.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Rotational weekend and holidays.

  • DeltaV Support Engineer

    1 month ago

    raleigh, United States Technical Source Full time

    Technical Source is currently in search of an DeltaV Support Engineer for our pharmaceutical client located in Raleigh-Durham, NC area. The qualified candidate will have experience providing technical oversight and CQV documentation support to the integration of DeltaV process control systems in a GMP environment.Responsibilities of the DeltaV Support...

  • DeltaV Support Engineer

    1 month ago

    Raleigh, United States Technical Source Full time

    Technical Source is currently in search of an DeltaV Support Engineer for our pharmaceutical client located in Raleigh-Durham, NC area. The qualified candidate will have experience providing technical oversight and CQV documentation support to the integration of DeltaV process control systems in a GMP environment.Responsibilities of the DeltaV Support...

  • Technical Support Engineer

    4 weeks ago

    Raleigh, United States ndustrial.io Full time

    Why We're Here: Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a "production first" mindset...

  • DeltaV Support Engineer

    4 weeks ago

    Raleigh, NC, United States Technical Source Full time

    Technical Source is currently in search of an DeltaV Support Engineer for our pharmaceutical client located in Raleigh-Durham, NC area. The qualified candidate will have experience providing technical oversight and CQV documentation support to the integration of DeltaV process control systems in a GMP environment.Responsibilities of the DeltaV Support...

  • Technical Design Lead

    7 days ago

    Raleigh, North Carolina, United States Bohler Engineering Full time

    Bohler Engineering is seeking a highly skilled Senior Design Engineer-Civil Design/Land Development to join our team. This role offers an excellent opportunity for career growth and development in a dynamic and supportive work environment.About the Role:Engage with external clients to deliver exceptional site design solutionsDevelop and perfect technical...

  • Industrial Engineering Project Manager

    6 days ago

    Raleigh, North Carolina, United States Technical Source Full time

    Technical Source is a leading provider of engineering services, and we are currently seeking an experienced Civil Project Manager to join our team. This role will involve overseeing industrial civil engineering and site design projects in the life sciences industry.SalaryThe estimated salary for this position is $130,000 - $155,000 per year, depending on...

  • Senior Civil Engineering Project Coordinator

    6 days ago

    Raleigh, North Carolina, United States Technical Source Full time

    Job OverviewTechnical Source is seeking an experienced Senior Civil Engineering Project Coordinator to lead industrial civil engineering and site design projects in the Raleigh, NC area. The ideal candidate will have a strong background in project management and coordination, preferably in life sciences.ResponsibilitiesOversee the review and approval of...

  • Senior Engineering Project Manager

    4 days ago

    Raleigh, United States Wetherill Engineering, Inc. Full time

    Wetherill Engineering, Inc. (WEI), established in 1993, is a privately held and employee-owned engineering firm. Wetherill Engineering, Inc. is honored to be a woman-owned, certified DBE with the North Carolina Department of Transportation and other governmental agencies, and HUB certified with the North Carolina Department of Administration. The firm is...

  • Technical Solutions Manager

    4 days ago

    Raleigh, North Carolina, United States VAST Data Full time

    About the Role:VAST Data is a leading provider of data management solutions, and we're seeking a skilled Technical Support Engineering Manager to join our team. In this role, you will be responsible for delivering exceptional technical support to our customers, ensuring their success with our products and services.Key Responsibilities:Provide technical...

  • Source One Technical Solutions | Principal Process Engineer | raleigh, nc

    2 weeks ago

    raleigh, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in, Raleigh, NC This is a (Hybrid) roleJob Title: Principal Process Engineer Location: Raleigh, NC Pay Rate: $58.00/hr (W-2)Duration: 12 months, with likely extension 40...

  • Source One Technical Solutions | Principal Process Engineer | raleigh, nc

    2 weeks ago

    raleigh, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in, Raleigh, NC This is a (Hybrid) roleJob Title: Principal Process Engineer Location: Raleigh, NC Pay Rate: $58.00/hr (W-2)Duration: 12 months, with likely extension 40...

  • CQV Engineer

    4 weeks ago

    Raleigh, United States Technical Source Full time

    Technical Source is currently in search of a highly organized and detail-oriented CQV Validation Engineer for our client located in the Raleigh-Durham, NC area.This role will be responsible for starting up, commissioning, and/or validating water generation systems, clean steam generation systems, distribution systems, storage tanks, and process gas/air...

  • Senior Design Engineer-Civil Design/Land Development

    1 week ago

    Raleigh, United States Bohler Engineering Full time

    Overview At Bohler, we empower the ambitious to become the accomplished. This greater purpose connects us with like-minded professionals, fosters meaningful relationships, and generates the alignment necessary to produce an unrivaled consulting and employment experience. Our Raleigh office is looking for a Senior Design Engineer who embodies this...

  • Project Engineer

    3 weeks ago

    Raleigh, United States Rise Technical Full time

    Project Engineer (Water/Wastewater)$145k-165k + Progression + Training + Bonuses + Great PTO + 401k + Full Benefits Package + Relocation AssistanceRaleigh, NC (relocation available) commutable from Durham, Cary, Knightdale, Wake Forest, Chapel Hill, Hillsborough, Butner, Holly Springs, Garner Are you a Project Engineer looking for the opportunity to gain...

  • Project Engineer

    3 weeks ago

    raleigh, United States Rise Technical Full time

    Project Engineer (Water/Wastewater)$145k-165k + Progression + Training + Bonuses + Great PTO + 401k + Full Benefits Package + Relocation AssistanceRaleigh, NC (relocation available) commutable from Durham, Cary, Knightdale, Wake Forest, Chapel Hill, Hillsborough, Butner, Holly Springs, Garner Are you a Project Engineer looking for the opportunity to gain...

  • Technical Support Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Levitate Full time

    Levitate's Mission-Driven TeamAt Levitate, our employees share a common goal: helping small businesses grow and thrive. We prioritize our staff's strengths and fulfillment in their roles.We foster a collaborative environment across teams and departments, where you'll find friendship, enthusiasm, intelligence, and drive. Our five core values guide everything...

  • Civil Engineering Practice Director

    6 days ago

    Raleigh, North Carolina, United States Sustainability Engineering Group LLC Full time

    Job OverviewSustainability Engineering Group LLC is seeking a highly skilled and experienced Civil Engineering Practice Leader to spearhead the growth and development of our civil engineering practice.About the RoleThe successful candidate will possess exceptional technical expertise, strategic vision, and a talent for business development to lead our civil...

  • Technical Sales Engineer

    5 days ago

    Raleigh, North Carolina, United States Hoffman & Hoffman Inc Full time

    Hoffman & Hoffman Inc. is a trusted provider of commercial HVAC equipment and control systems in the Southeast region since 1947.">We prioritize delivering the best total value to our customers by offering high-quality, innovative solutions to positively impact indoor air quality, optimize building efficiency, and enhance occupant comfort.">As an Engineering...

  • Technical Manager

    4 weeks ago

    Raleigh, United States McAdams Full time

    Job DescriptionJob DescriptionMcAdams is a full-service land planning, landscape architecture, civil engineering, transportation and geomatics firm located in North Carolina and Texas. We seek a partnership with our clients to create meaningful experiences through inspired design. Our employees are what makes McAdams different. We bring experiences to the...

  • Technical Services Engineer

    1 week ago

    Raleigh, United States MongoDB Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...