Case Management Supervisor

2 months ago

Bronx, United States BronxWorks Full time

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

Qualifications
• Master’s degree in Social Work or in a related field of study with a minimum of 2 years experience providing case

management services required
• Prior supervisory experience working in a social service agency strongly preferred
• Minimum of two years program experience in supportive housing strongly preferred
• Proficiency in modern business communications including person computers, electronic mail, voicemail, facsimile and

copier equipment
• Bilingual in Spanish is preferred, but not required

Essential Duties and Responsibilities
• Provide direct services to clients and manage a small caseload, which include home visits, escorts in the field,

documentation of progress notes, assessments and service plans.
• Maintain case records and statistics for program with the goal of analyzing trends and improving service delivery
• Assist the Assistant Program Director and Program Director in recruiting and training direct service staff
• Administer personnel policies and procedures under the guidance of the program director
• Hold weekly supervision meetings with staff
• Ensure all programs meet contractual goals and reporting requirements
• Submit internal progress reports on a monthly basis, or more frequently as required
• Monitor staff performance, including performing case reviews and structured observations
• Participate in, and encourage staff to become involved in agency events
• Act as liaison with the community, including the area community district and board
• Perform additional duties as assigned

Program Specific Responsibilities
• Manage a team of Case Managers and provide Clinical Supervision to Social Work staff, if applicable
• Act as Liaison with SSA, PPOH Psychiatrist, and medical clinic staff on and off-site
• Coordinate clinical services for tenants including discharge planning and hospitalizations in collaboration with Team

Leaders
• Complete certification for Medication Monitoring Training and provide service on-site for tenants
• Provide clinical leadership and collaborate with the Program Director and Assistant Program Director to ensure

program compliance with DOHMH and HRA contracts
• Hold monthly clinical supervision/trainings with staff supervised
• Become Soars certified within one month of hire
• Work one Saturday shift per month (8am-4pm)

Skills/Abilities
• Strong writing and oral communication skills
• Strong presentation skills and ability to represent the agency at functions and meetings
• Ability to collect and analyze client demographics and outcomes
• Excellent organizational, teambuilding, and leadership skills
• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including

inclement weather, if required to conduct home visits and/or field work

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

#INHGH

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