Technical Support Representative
2 weeks ago
Quantic is a cloud-based Point of Sale System Solution company based in King of Prussia PA. We are looking for a full-time contract or salaried Technical Support Representative and OnBoarding Coordinator who can communicate with clients and perform troubleshooting with POS issues including basic network connectivity issues.
**Additional responsibilities for the position include**:
- Resolving Trouble tickets with the given SLA
- POS Programming
- Communicating with clients
- Understanding POS reports
- Remote POS Installs
- Hardware Configuration and Shipping
- Technical Documentation
Pay: $45,000.00 - $65,000.00 per year
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Relocate:
- West Chester, PA 19380: Relocate before starting work (required)
Work Location: In person
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