Technical Support Representative

2 weeks ago


West Chester, United States Quantic Full time

Quantic is a cloud-based Point of Sale System Solution company based in King of Prussia PA. We are looking for a full-time contract or salaried Technical Support Representative and OnBoarding Coordinator who can communicate with clients and perform troubleshooting with POS issues including basic network connectivity issues.

**Additional responsibilities for the position include**:

- Resolving Trouble tickets with the given SLA
- POS Programming
- Communicating with clients
- Understanding POS reports
- Remote POS Installs
- Hardware Configuration and Shipping
- Technical Documentation

Pay: $45,000.00 - $65,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Relocate:

- West Chester, PA 19380: Relocate before starting work (required)

Work Location: In person



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