Current jobs related to ORD Airport- Customer Service Agent - Chicago - Southern Airways Corporation

  • Airport Agent

    2 weeks ago

    Chicago, Illinois, United States Envoy Air Inc. Full time

    About the RoleAt Envoy Air Inc., we are seeking a highly motivated and detail-oriented Airport Agent to join our team at ORD Ramp. As an Airport Agent, you will play a critical role in ensuring the safe and efficient movement of aircraft and passengers.Key ResponsibilitiesGuide and direct incoming and outgoing aircraft on the taxiway to ensure safe and...

  • Customer Service Agent

    4 months ago

    Chicago, United States Enterprise Holdings Full time

    Overview: Enterprise Mobility is seeking a responsible, dedicated person to join our team as a Customer Service Agent. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all...

  • Airport Terminal Services Agent

    5 days ago

    Chicago, Illinois, United States Airport Terminal Services Full time

    Airport Terminal ServicesJob SummaryAs a Ramp Agent at Airport Terminal Services, you will be responsible for ensuring the smooth operation of airport ground services. This includes guiding aircraft to and from the gate, transporting and loading/unloading passenger baggage, cargo, and mail, and cleaning aircraft passenger cabins between flights.Key...

  • Overnight Customer Service Agent

    2 months ago

    Chicago, United States Enterprise Holdings Full time

    Overview: Enterprise Mobility is seeking a responsible, dedicated person to join our team as an Overnight Customer Service Agent. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and...

  • Airport Terminal Services Agent

    1 week ago

    Chicago, Illinois, United States Airport Terminal Services Full time

    Airport Terminal Services is seeking a skilled and detail-oriented individual to join our team as a Ramp Agent. As a key member of our operations team, you will be responsible for ensuring the smooth movement of aircraft and cargo through our terminal. Your duties will include guiding planes to and from the gate, transporting and loading/unloading baggage,...

  • Customer Service Agent

    2 months ago

    Chicago, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility is seeking a responsible, dedicated person to join our team as a Customer Service Agent. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States Airport Terminal Services Full time

    Airport Terminal ServicesJob SummaryWe are seeking a skilled Customer Service Agent to join our team at Airport Terminal Services. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers.Key ResponsibilitiesHandle customer interactions with professionalism and efficiency at the ticket counter and...

  • Customer Service Representative

    5 days ago

    Chicago, Illinois, United States Airport Terminal Services Full time

    Airport Terminal ServicesJob SummaryWe are seeking a skilled Customer Service Agent to join our team at Airport Terminal Services. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers.Key ResponsibilitiesHandle customer interactions with professionalism and efficiency at the ticket counter and...

  • Agent Cargo ORD

    1 week ago

    Chicago, United States Worldwide Flight Services, Inc. Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Airport Customer Service Agent

    3 weeks ago

    Chicago, Illinois, United States Swissport International AG Full time

    Job SummaryAs an Aviation Services Representative with Swissport International AG, you will provide exceptional customer service to passengers and ensure a smooth travel experience. This role involves handling various tasks, including passenger documentation verification, boarding pass issuance, baggage processing, and assisting passengers with special...

  • Rental Car Driver

    2 weeks ago

    Chicago, Illinois, United States EDS Service Solutions Full time

    Job SummaryWe are seeking a qualified Rental Car Driver to join our team at O'Hare International Airport. As a key member of our operations team, you will be responsible for transporting vehicles safely within the airport and delivering them to various service areas.ResponsibilitiesTransport vehicles safely within the airport to various service areas.Drive...

  • Customer Service Agent

    5 months ago

    Chicago, United States Prospect Airport Services Inc Full time

    Prospect Airport Services [Airport / Guest Service / Entry Level] Working in the airport at the front/ticketing counter; gate area or baggage service office; assist customers with checking-in; ticketing; tagging/handling baggage; boarding; deplaning and dispatching flights on-time. Applicants must be able to work flexible hours including overtime...more >>

  • Operations Manager

    2 months ago

    Chicago, United States Air General Incorporated Full time

    Job DescriptionJob DescriptionAir General, a national cargo handling company, is looking for an Operations Manager that will lead our Chicago O'Hare International Airport (ORD) location, where we handle the transfer of cargo to and from our airline clients and their customers. We are seeking an Operations Manager who will focus on continually developing...

  • Operations Manager

    4 days ago

    Chicago, United States Air General Incorporated Full time

    Job DescriptionJob DescriptionAir General, a national cargo handling company, is looking for an Operations Manager that will lead our Chicago O'Hare International Airport (ORD) location, where we handle the transfer of cargo to and from our airline clients and their customers. We are seeking an Operations Manager who will focus on continually developing the...

  • Airport Terminal Services GSE Mechanic

    1 week ago

    Chicago, Illinois, United States Airport Terminal Services Full time

    Airport Terminal Services is seeking a skilled GSE Mechanic to join our team. As a GSE Mechanic at Airport Terminal Services, you will be responsible for the maintenance and repair of ground service equipment. Your duties will include: * Completing repairs on ground service equipment * Maintaining airport tools and equipment * Performing preventive...

  • Airport Shuttle Operator

    5 days ago

    Chicago, Illinois, United States Prospect Airport Services Full time

    Job SummaryWe are seeking a reliable and customer-focused Airport Shuttle Operator to join our team at Prospect Airport Services. As a key member of our airport operations team, you will be responsible for safely transporting customers to and from the airport, providing exceptional customer service, and assisting with luggage and other tasks as needed.Key...

  • Hotel Front Desk Agent

    2 months ago

    Chicago, United States Renaissance Chicago O'Hare Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Part-Time ORD Customer Service Airport Agent

    1 month ago

    Chicago, United States Envoy Air Full time

    Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight...

  • GSE Mechanic Supervisor

    3 weeks ago

    Chicago, Illinois, United States Airport Terminal Services Full time

    Job Summary:Airport Terminal Services is seeking a skilled GSE Mechanic Supervisor to join our team. As a GSE Mechanic at Airport Terminal Services, you will be responsible for:Completing repairs on ground service equipment to ensure optimal performance and safety.Maintaining airport tools and equipment to prevent downtime and reduce maintenance...

  • Airport Experience Coordinator

    5 days ago

    Chicago, Illinois, United States WorldStrides Full time

    Job Title: Airport Experience CoordinatorWorldStrides is a global leader in educational travel and experiential learning. We are seeking a highly organized and customer-focused Airport Experience Coordinator to join our team in Chicago, IL.Job Summary:The Airport Experience Coordinator will be responsible for assisting groups with arrivals and departures...

ORD Airport- Customer Service Agent

3 months ago

Chicago, United States Southern Airways Corporation Full time

Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine As a wholly-owned subsidiary of Surf Air Mobility, we provide route services throughout the contiguous United States and the Hawaiian Islands.

Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. By joining our team, you'll have the opportunity to make a real difference in people's lives while contributing to our mission of providing exceptional service and prioritizing passenger safety.

Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role.

Put your talents to work and join the Southern Airways team today Be part of the biggest little airline where every passenger, every day, and every flight matters – and so do you

JOB TITLE: Airport Customer Service Agent – customer service & ramp
DEPARTMENT: Customer Service
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt

ARE YOU LOOKING FOR A FUN PLACE TO WORK?. FAST PACED ENVIRONMENT? MEETING NEW PEOPLE EVERY DAY...PUT THOSE EXCELLENT CUSTOMER SERVICE SKILLS TO WORK. COME JOIN THE BIGGEST LITTLE AIRLINE IN THE INDUSTRY.

The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.

KEY RESPONSIBILITIES

  • Ensuring FAA, Airline and airport regulations are followed
  • Enforcing safety/security measures and protecting sensitive zones
  • Creating and modifying reservations
  • Checking in passengers; safely loading and unloading passengers
  • Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
  • Reviewing baggage tags for accuracy
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
  • Making announcements over a public address system
  • Processing credit card payments
  • Directing aircraft parking and dispatch on the ramp
  • After training, towing aircraft to proper parking positions on the ramp
  • Maintaining work area and mechanical equipment in proper order
JOBS THIS POSITION DIRECTLY SUPERVISES:
This position does not directly supervise others

REQUIREMENTS

Knowledge, Skills & Abilities:
  • Excellent written and verbal communication skills
  • Able to read, write and speak English effectively
  • Able to maintain eye contact when speaking with customers
  • Professional in appearance and manner
  • Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
  • Courteous in all interactions
  • Able to interact effectively with passengers, co-workers and management
  • Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
  • Ability to diffuse stressful situations
  • Detail-oriented and self-motivated
Qualifications

Education:
  • High school diploma or equivalent
Miscellaneous Requirements:
  • Valid driver’s license and reliable transportation
  • Computer skills – ability to learn reservation and phone systems, proficient with a PC
  • Basic math abilities
  • Ability to work within a 24/7 operation including holidays
  • Ability to pass 10-year background check and pre-employment drug screen
  • At least 18 years of age
  • Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience:
  • Prefer at least 1 year of prior customer service experience
Mental Requirements:

Level 2

Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical requirements:
  • Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
  • Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
  • Must be able to stand for extended periods of time
  • Must be able to work in all weather conditions and in confined spaces
  • Must have sufficient vision and ability to safely perform the essential functions of the position.
  • Must be able to meet all physical requirements related to aircraft weight limitations before and during employment

    Activity
    Approximate % of Time

    Sitting: 5
    Standing: 70
    Walking: 25
    100%

    Machines and Equipment Used:
    Machines, Equipment, Tools
    Approximate % of Time

Varied: 100%

Degree of Hand Eye Coordination Required:
Computer: Varies
Phone: Varies
Photocopier, fax machine: Varies

Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%

Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.