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Service Desk Specialist

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Milwaukee, United States ASSOCIATED BANK NA Full time

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Provide company-wide support to all front-line and back office colleagues on a variety of hardware, software and business application issues. Support will include the identification, research and resolution for issues following the ITIL framework for Incident Management. Issues are reported to the Service Desk via alerts, email, instant messaging (IM), phone, self-service, voice mail and walk-up. Incumbent will rely on knowledge documents and pre-established guidelines along with their own technical and troubleshooting skills to perform the functions of the job. They will seek additional help on complex issues from other Service Desk specialists (including Service Desk Specialists Level II\'s), IT support staff and vendors. In addition, person will provide input and assistance to support Incident, Problem and Change Management as well as Application Provisioning. Candidates located in Stevens Point, Green Bay or Milwaukee, WI are strongly preferred. We invite you to view the opportunity below. As a Service Desk Specialist, you will: Provide in-depth level 1 technical support for colleagues both on site/off site on multiple hardware devices including Voice and Data lines, ATMs, Mobile devices (Smart phone\'s/Tablets), Video conference equipment, Multi-Function printers, UPS alerts, and SCOM alerts.. Provide concierge level support for Executive Leadership including video conference and desk side support. Facilitate and follow company security policy including but not limited to Data Loss Prevention (DLP), End Point Encryption-Provide, Malware, SPAM, and Secure email. Software Installs-When necessary, install/reinstall software on numerous end user devices. Demonstrate the ability to extract details of an issue and document accurately the information provided from our colleagues. This information is to be entered into our incident tracking tool and the Service Desk will perform trouble-shooting best practices with non-technical customers in a professional and courteous manner. Demonstrate the ability to live the Associated Bank brand by providing a high degree of customer service to address and... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F9136B2C854845B1