IT Help Desk

2 months ago


Palo Alto, United States Motion Recruitment Full time

Installation and on-site service of computer & telecom networking equipment at various customer sites.
Products handled by this position:
All major data network equipment including; computer hardware, network hardware, peripherals, Microsoft and CISCO products, Dell, telephone PBX and VOIP hardware.
Responsibilities include, but are not limited to:

  • Pre-sale system design
  • Creating schematics and documentation
  • Installation and management of Windows server environments
  • Site surveys
  • Installation of data and VoIP hardware and software
  • Post installation support and customer training
  • Troubleshooting and repair of data equipment
  • Help desk services
  • Share on-call duty

Requirements:
(Minimum 6 years experience in all areas listed)
  • Excellent customer service and communication skills.
  • MS Windows desktop and server operating systems, MS Office, Exchange, SQL, IIS
  • Microsoft Active Directory and Security Policy administration
  • Linux / UNIX
  • Ethernet networks
  • Router, Gateway and Firewall administration
  • Broadband Technologies (i.e. T-1, DSL, Cable)
  • Ability to understand and troubleshoot various hardware and software
  • Ability to read and understand manufacturer documentation
  • PBX and VoIP technologies
  • Experience in troubleshooting and installing computer hardware
  • Acceptable/Insurable DMV record


Posted by: Mitchell Blackwell

Specialization: Technical Support
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