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IT Support Coordinator

2 months ago

Memphis, United States Virtual Full time
Vaco is actively seeking an IT Administrative / Support Coordinator for a direct-hire position with our client in Germantown. 

This is a permanent opportunity to join a highly respected national organization that is a proven leader in their field

The Information Systems Coordinator serves as a key member of a small technical team and reports directly to the Chief Administrative Officer.

Responsibilities Include the Following:

Data Management
  • Updates and maintains applications like CRM's.
  • Retrieves information from database applications at the request of staff members and volunteers. Requests clarification when needed.
  • Organizes and processes all association transactions in a timely and efficient manner. Initiates contact with internal staff for clarification.
  • Ensure association’s information sharing policy is followed whenever member information is shared with vendors or via member requests.
  • Performs regular reporting duties including daily transaction reports.
  • Conducts regular quality control measures to ensure data is accurate and complete.
  • Contacts appropriate outsourced vendors for network or database issues when necessary.

Hardware & Software Support
  • Serves as contact for basic Microsoft 365 questions and training to optimize performance and effectiveness.
  • Acts as first point of contact for technology inquiries; escalating matters to outsourced providers (MSP) as necessary.
  • Contacts, schedules, and follows through with appropriate vendors for network, database, or software issues.

Customer Service
  • Provides superior customer service to all internal and external customers.
  • Assists members, staff, and volunteers with website functionality or other basic technology questions upon request.
  • Coordinates with vendors on operational tasks including hardware, software, and open database tickets.
  • Develops training materials and conducts end user training on technology systems and information security for staff and volunteers.

Required Skills & Experience:
  • A four-year degree or a two-year degree with experience in technology, information systems, or database management is highly desired.
  • Previous database / CRM application experience.
  • Experience with basic Office 365 functionality or administration.
  • Willingness to learn software and solutions.
  • Exceptional attention to detail.
  • Excellent written, oral, and interpersonal communication skills.
  • Ability to work independently and remain motivated and deadline oriented.
  • Ability to juggle multiple tasks and priorities.

Additional Details:
  • Employment Type: Direct-Hire Position
  • Schedule: Normal Business Hours / On-Site
  • Start Date: Immediate
  • Location: Germantown
  • Compensation: $45,000

Interested Candidates are Encouraged to Apply for Immediate Consideration