Distribution Center Support Coordinator

2 weeks ago

Memphis, United States American Tire Distributors Full time

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The primary responsibility of the Distribution Center Support Coordinator is proactive prevention of customer disruption. In the event a failure is not caught by the proactive process, the DSC is responsible for the creation of consistent and timely communications of product delays for the customers and sales team to ensure customers are informed and armed with solutions related to delivery/inventory failures.



Primary Responsibilities:

 

  • Proactive Escalation Prevention – Responsible for ensuring customer orders are processed in a timely manner and ensuring appropriate partners are notified to proactively escalate concerns and resolution(s) needed for the customer.
  • This would include generating reports, communications, and solution action planning.
  • Proactive Customer Notification – Compose communications to the applicable sales team and directly notify the customer(s) when the Supply Chain Operations team has an error preventing delivery for the customer(s) expected/promised delivery date/time.
  • This would include generating reports, communications, and solution action planning.
  • Reactive Customer Resolution/Solve – In charge of resolution execution when our Supply Chain Operations Team has an error at the time of customer delivery.
  • Responsible for real-time phone escalation management and timely response to system ticketed items.
  • EOD (Sales) Report Validation and Sign-Off – Verify daily processes within Day-In-Life of document are completed.
  • Payment Deposit (DPR Work – Real Time Throughout the Day) – In charge of collection and deposit of funds at the DC in partnership with facility Designated Payment Receivers
  • Safe and secure handling of all deposits of Cash, Checks, and processing of Credit Cards according to ATD policy.
  • Reconciliation of Payment Deposit Errors (DPR Work – Real Time Throughout the Day) – Correction of errors made by driver
 

or deposits

  • EOD (Sales) Report Validation and Sign-Off – Responsible for completion of the End-Of-Day Report
  • Document Management – Utilizing BizHub submit TS to imaging in accordance with document management practices
  • DC Supplies Ordering / Management (As Needed)– Ensure facility maintains correct and sufficient supplies to run the business and support associate needs.
  • DC Vendor Invoice Processing (As Needed)– Ensure facility maintains current payment for services rendered
  • Customer Pick-Up Window Management If/When Applicable (As Needed) – Dependent on the volume at the distribution center’s CPU area, responsibilities will, from time to time, include customer service and operation within the CPU

area. Appropriate customer service support is a priority and should be expected.

  • Other duties/responsibilities as assigned by Distribution Center leadership


Key Partners (Positions):

  • DC Leadership (DEM/Supervisor)
  • Customer Service Reps
  • Customer Care Specialists
  • Financial Shared Services
  • Payment Application Services
  • Customer Development Managers
  • Director of Sales
  • Routing Specialist


Experience(s) that Best Prepares You:

  • Education: High School Diploma; GED
  • Experience: Prior administrative duties, typing, PC skills (Windows-based systems), math aptitude necessary
  • Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable.
 

Key Competencies:

  • Plan and Execute for Success: Identify and address root causes when solving problems. Work collaboratively with other departments and functional teams to coordinate effective solutions.
  • Act Collaboratively: Communicate effectively across teams, functions, and departments.
  • Communicate Effectively, clearly, and concisely and adjust communication style to improve performance
  • Demonstrate Respect: Handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct”
  • Be Accountable for Results: Assume full responsibility for the consequences of one’s behaviors, decisions, and results.


Physical Demands/Work Environment/Travel Requirements:

  • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
  • Travel required: 0% of the time, travel throughout the geographic area within the assigned region and will require overnight stays. Travel to the Field Support Center and other destinations will be required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations. Nothing in this job description creates a contract of employment in any way for any person. All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

To review our Privacy Policy, click here.


Shift Type:
Job ID: R31015

  • Distribution Center Support Coordinator

    2 weeks ago

    Memphis, Tennessee, United States American Tire Distributors Full time

    Job Title: Distribution Center Support CoordinatorWe are seeking a highly organized and detail-oriented Distribution Center Support Coordinator to join our team at American Tire Distributors. As a key member of our operations team, you will play a critical role in ensuring the smooth flow of goods and services to our customers.Key...

  • Distribution Center Support Coordinator

    2 weeks ago

    Memphis, Tennessee, United States American Tire Distributors Full time

    Job Title: Distribution Center Support CoordinatorAre you looking for a challenging career in logistics and supply chain management? American Tire Distributors is seeking a highly organized and detail-oriented Distribution Center Support Coordinator to join our team.Key Responsibilities:Proactively prevent customer disruptions by ensuring timely order...

  • Warehouse Associate

    1 week ago

    West Memphis, Arkansas, United States Family Dollar Distribution Center - DC202 Full time

    Warehouse Associate OpportunityAre you looking for a challenging and rewarding role in a fast-paced distribution center? Family Dollar Distribution Center - DC202 is seeking a skilled Warehouse Associate to join our team!Key Responsibilities: Safely and efficiently handle freight and inventory throughout the warehouse Ensure accurate processing, packing,...

  • Distribution Operations Manager

    4 weeks ago

    West Memphis, Arkansas, United States Family Dollar Distribution Center - DC202 Full time

    Job Title: Distribution Operations ManagerThis is a challenging and rewarding role that requires a strong leader to oversee the safe and efficient operation of our distribution center. As a Distribution Operations Manager, you will be responsible for managing the flow of merchandise, coordinating with other departments, and ensuring that our high standards...

  • Distribution Operations Manager

    5 days ago

    West Memphis, Arkansas, United States Family Dollar Distribution Center - DC202 Full time

    Job Summary:This role partners with other leaders to oversee all aspects of DC operations in a full service, high volume, full and partial case retail distribution center with multiple shifts.The Operations Manager at Family Dollar ensures that work is performed according to SOPs while meeting productivity and quality goals while fostering our culture of...

  • Distribution Center Manager

    2 weeks ago

    Memphis, Tennessee, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled and experienced Distribution Center Manager to join our team at Sam's Club. As a key member of our logistics team, you will be responsible for overseeing the daily operations of our distribution center, ensuring that our members receive their orders in a timely and efficient manner.Key ResponsibilitiesOversee the...

  • Distribution Center Financial Controller

    1 month ago

    Memphis, Tennessee, United States Dayco Incorporated Full time

    Job Title: Distribution Center Financial ControllerThe Distribution Center Financial Controller will be located in the Dayco U.S. distribution center in Memphis, TN. As a key business partner to site operational and functional leaders, the Distribution Center Financial Controller will be responsible for all site financial operations including the monthly...

  • Distribution Center Financial Manager

    3 weeks ago

    Memphis, Tennessee, United States Dayco Incorporated Full time

    Job Title: Distribution Center ControllerThe Distribution Center Controller will be a key business partner to site operational and functional leaders at Dayco U.S. distribution center in Memphis, TN. This role is responsible for all site financial operations, including the monthly closing process, reporting, analysis, business cases, forecasting, budgeting,...

  • Distribution Center General Manager

    2 weeks ago

    Memphis, Tennessee, United States American Tire Distributors Full time

    Job Title: Distribution Center General ManagerAre you a seasoned professional looking for a challenging role in a dynamic industry? We are seeking a highly skilled Distribution Center General Manager to join our team at American Tire Distributors.Job Summary:The Distribution Center General Manager is responsible for overseeing the day-to-day operations of...

  • Distribution Center General Manager

    2 weeks ago

    Memphis, Tennessee, United States American Tire Distributors Full time

    Job Title: Distribution Center General ManagerAre you a seasoned professional with a passion for supply chain management and leadership? Do you have a proven track record of driving operational excellence and delivering results in a fast-paced distribution environment? We're seeking a highly skilled and experienced Distribution Center General Manager to join...

  • Warehouse Operations Manager

    1 month ago

    Memphis, Tennessee, United States Distribution Center Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Manager to oversee the daily operations of our Distribution Center. The successful candidate will be responsible for ensuring the accuracy and timeliness of shipping orders, communicating with customer service representatives, and managing the flow of products to meet customer...

  • Distribution Logistics Coordinator

    2 weeks ago

    Memphis, Tennessee, United States Alphatec Spine Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Distribution Specialist to join our team at Alphatec Spine. In this role, you will be responsible for initiating, maintaining, and compiling records associated with ordering, receiving, storing, issuing, and shipping materials, supplies, and equipment.Key ResponsibilitiesPackages and prepares...

  • Maintenance Parts Coordinator

    5 days ago

    West Memphis, Arkansas, United States Family Dollar Distribution Center - DC202 Full time

    Maintenance Parts Clerk Job DescriptionFamily Dollar Distribution Center - DC202 is seeking a skilled Maintenance Parts Clerk to join our team. As a key member of our Maintenance Department, you will be responsible for ensuring the efficient operation of our facility.Key Responsibilities:Cycle counts to ensure that parts are available when needed.Generate...

  • Distribution Manager

    1 month ago

    Memphis, Tennessee, United States McLane Company Full time

    About the RoleWe are seeking a highly skilled and experienced Distribution Supervisor to join our team at McLane Company. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our warehouse and distribution center.Key ResponsibilitiesEstablish and maintain successful operations of assigned areas,...

  • Distribution Supervisor

    5 days ago

    Memphis, Tennessee, United States McLane Company Full time

    We are seeking a highly skilled and experienced Distribution Supervisor to join our team at McLane Company. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our warehouse and distribution center.Key Responsibilities:Establish and maintain successful operations of an assigned area, department,...

  • National Distribution Manager

    4 weeks ago

    Memphis, United States Maxam Tire North America Full time

    MAXAM Tire North America - National Distribution ManagerPosition Report- President of Maxam TirePosition will be located full time in Maxam Tire Warehouse in Memphis TN or Houston, TX.Summary/ObjectiveMaxam Tire, a subsidiary of the Sailun Group, is a global manufacturer and distributor of specialty off-the-road tires.The National Distribution Manager is...

  • Chief People Officer

    1 month ago

    Memphis, United States Barrett Distribution Full time

    Who We Are: Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for branded products in a number of key verticals. We are – more than anything else – a trusted consultant to our customers, working tirelessly to find innovative solutions to their...

  • National Distribution Manager

    4 weeks ago

    Memphis, United States MAXAM Tire North America Full time

    MAXAM Tire North America – National Distribution ManagerPosition Report– President of Maxam TirePosition will be located full time in Maxam Tire Warehouse in Memphis TN or Houston, TX.Summary/ObjectiveMaxam Tire, a subsidiary of the Sailun Group, is a global manufacturer and distributor of specialty off-the-road tires.The National Distribution Manager is...

  • National Distribution Manager

    3 months ago

    Memphis, United States MAXAM Tire North America Full time

    MAXAM Tire North America – National Distribution ManagerPosition Report– President of Maxam TirePosition will be located full time in Maxam Tire Warehouse in Memphis TN or Houston, TX.Summary/ObjectiveMaxam Tire, a subsidiary of the Sailun Group, is a global manufacturer and distributor of specialty off-the-road tires.The National Distribution Manager is...

  • Chief People Officer

    4 weeks ago

    Memphis, Tennessee, United States Barrett Distribution Full time

    About Barrett Distribution CentersBarrett Distribution Centers is a leading provider of customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for branded products in various key verticals.We are a trusted consultant to our customers, working tirelessly to find innovative solutions to their toughest...