CRM Support Specialist

4 weeks ago

Livonia, United States ALTA Equipment Group Full time

Come work for the largest equipment dealer in North America Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team

We provide our employees with the following tools and resources to be successful:

  • Training
  • Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more)
  • 401(k) with match
  • Competitive wages
  • Company laptop
  • Paid time off
  • 10 paid holidays
  • Hybrid position
Position Overview:
The CRM Support Specialist will work as part of the Marketing Department at Alta Company Group.

Job Summary:
Alta is seeking a CRM System Specialist who is skilled in leveraging data and analytics to optimize business processes. The role involves managing and analyzing large datasets, ensuring data accuracy, and presenting insights to key decision-makers. This individual will support the CRM team and users of Microsoft Dynamics 365, primarily handling day-to-day operations such as troubleshooting, user assistance, and minor system customizations. Additionally, they may be involved in configuration tasks and work collaboratively to implement projects initiated by senior team members.

Qualifications:
  • Bachelor's degree in business, Marketing, Computer Science, or a related field (relevant certifications may be accepted in lieu of a degree).
  • Minimum 1-2 years of experience working with Microsoft Dynamics CRM (On-Premises preferred).
  • Minimum 1-2 years of experience in database management, problem-solving, and data analysis.
  • Experience with ticketing software (preferred).
  • Strong analytical and data-driven skills.
  • Excellent communication skills, both verbal and written.
  • Ability to create and deliver training materials.
  • Familiarity with configuration tasks, such as creating workflows or fields (advanced customizations not required).
  • Detail-oriented, with excellent problem-solving, time management, conflict resolution, and organizational skills.
  • Team player with a positive attitude, professionalism, integrity, and strong work ethic.
  • Proficiency in Microsoft 365 tools (Word, Excel, Outlook, PowerPoint).
  • Knowledge of the Material Handling industry (preferred).
Key Responsibilities:
  • Manage day-to-day administration and support tasks within the CRM system.
  • Handle support tickets through the CRM Helpdesk ticketing system (Freshworks).
  • Perform basic system configurations, including adding fields, creating views, and managing system processes.
  • Conduct CRM onboarding and regular training sessions for new and existing users.
  • Maintain data accuracy within the CRM system and provide support to teams like sales, marketing, and customer service.
  • Sync, validate, clean, and manage data within the CRM, as well as handle data exports, imports, and sales assignments related to equipment data.
About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately

Other details
  • Pay Type Hourly


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