Front Office

4 weeks ago

Peoria, United States Palo Verde Cancer Specialists Full time

Job Type

Full-time

Description

This position is responsible for performing secretarial, reception, and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, basic explanation of procedures, making of appointments, and conducts registration. Explains and obtains signatures on forms such as registration, medical history, HIPAA, Financial Agreement and Surgical/Procedure Consents. Receives referrals from physicians, obtains authorizations and calls insurance plans for verifications. At time of service is able to receipt cash and record accurately as well as enter charges and perform charge reconciliation. Answer telephone calls from external as well as internal customers with professionalism and care. Utilizes special knowledge, judgment and skills necessary to provide above average customer/patient care.

Essential Functions

  • Performs registration processes, verifies insurance coverage and obtains authorization notification. Accurately documents information and performs data-entry to ensure maximum reimbursement. Obtains necessary signatures specific to patients' insurance plan. Calculates patient liability according to verification of insurance benefits. Collects deposits and co-payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements. Assists patients and their families with completing financial documents when appropriate.
  • Serves as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. Enters charges for services delivered (when applicable) and does daily charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily balance sheet with necessary paperwork interofficed to AUUA Billing Department. Adheres to all billing procedures including preparation of Medicare billing at the end of the month within specific timelines.
  • Responsible for scheduling of patients, families, procedures, and physician appointments. Assists in scheduling routine appointments within the medical practice(s) and external practices as necessary. Assists in obtaining pre-certification, referrals, authorizations, prescriptions refills and other medical testing as necessary. Responsible for communicating test results to patient when authorized by the provider. Acts as a resource to clinician in order to provide optimal patient care.
  • Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
  • Provides support to include, answering the phones, returning phone messages, pick-up/prioritizing/distributing mail, ordering supplies/forms, coordinating/scheduling meetings, maintaining and re-stocking common areas, restrooms and lobby. Monitors inventory including disposable supplies, toner, interoffice envelopes, daily monitoring of bump list/recalls and patient tracking. Responsible for the medical records for the assigned area. Ensures medical records are pulled and ready daily. Assists obtaining needed records from hospitals, practices, and other ancillary departments. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
  • Prepares patient for exam and treatment by updating medication list, symptoms and other necessary insurance and demographic information updates. Reports condition of patient which may be indicative of changes of the patient's condition to the Team Lead or Provider. Assists providers with interpreter services and acts as a chaperon if needed.
  • Maintains a log book of walk in urinalysis testing to include date/time and patient name. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed.
  • Maintains a clean, functional environment including cleaning and disinfection of counters, lobby, computers, phones, break rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures through Materials Management. Follow's manufacturer's recommendations and OSHA guidelines of handling hazardous substances.


Requirements

Minimum Qualifications

Experiential training in medical front office and insurance billing procedures. Requires the ability to perform basic math functions and to assemble data into reports using spreadsheet programs. Must have the ability to handle confidential information and sensitive issues. Must be able to work under minimal supervision and make independent decisions using good judgment. Requires excellent communication, human relations, attention to detail and organizational skills. Requires the ability to multi-task activities. Must be able to communicate effectively to various ethnic and cultural backgrounds obtaining necessary resources when language barriers present. Requires the ability to perform efficiently with some analytical/problem solving skills. Must be able to work effectively with common office software and medical records software.

Preferred Qualifications

Previous medical office and/or billing experience in a healthcare setting preferred. Additional related education and/or experience preferred. Requires two or more years working with patient flow and/or similar medical office work and knowledge of medical terminology

  • Front Office Coordinator

    2 weeks ago

    Peoria, United States Christian Psychological AssociatesJohn R Day & Associates, Ltd Full time

    **Job description** We are looking for a Front Office Coordinator to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. You will be the first point of contact for our company. Your duties include offering administrative support across the organization. **Managing multiple tasks and stress management skills...

  • Front Office Assistant

    3 weeks ago

    Peoria, United States OSF HealthCare Full time

    **Overview**: Starting pay for this position is $17.14/hour. This job is located in Peoria,IL. ***: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a...

  • Medical Front Office

    2 weeks ago

    Peoria, United States Cardiac Solutions Full time

    The West Valley?s leading cardiology group is expanding and looking to add valuable and skilled team members to our comprehensive and long-standing Practice. Cardiac Solutions provides a personalized, team-oriented approach to patient care by promoting wellness through education, innovation, and technology. We offer intensive educational opportunities for...

  • Front Office Coordinator

    2 weeks ago

    Peoria, United States Peoria Dental Full time

    **Dental Front Office Coordinator** **Compensation**:Varies based on Experience **Employment type**:Full-time **Summary**: Peoria Dental is looking for an enthusiastic, personable, positive front office coordinator to join our team. Our dental office focuses on high-quality dental and customer service. We are a modern and state-of-the-art family dental...

  • Front Office Team Member

    4 weeks ago

    Peoria, United States Arrowhead Physical Therapy Full time

    **Front Office Team Member (Peoria)** Would you like to work in a pleasant team environment where your efforts and hard work are appreciated? Then this is the career opportunity for you. We are an outpatient physical therapy practice with two locations and are currently interviewing for a front office position in our Peoria office. **Job Types**:...

  • Front Office Asst

    3 weeks ago

    Peoria, United States OSF HealthCare Full time

    **Overview**: Starting pay for this position is $17.14/hour. Flex positions will get an extra.75 cents per hour. This job is located in Peoria,IL. ***: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with...

  • Front Office Manager

    1 month ago

    Peoria, Illinois, United States Bluegreen Vacations Full time

    Come join our team at Cibola Vista Resort and Spa in Peoria, AZ as the Front Office Manager (Guest Services Manager) Nestled in a campus-style layout with 343 expansive room units, our property offers a unique and vibrant work environment. In this role, you'll have the opportunity to lead and inspire our Guest Services team consisting of approximately 11...

  • Front Office Manager

    4 weeks ago

    Peoria, Illinois, United States Bluegreen Vacations Full time

    Come join our team at Cibola Vista Resort and Spa in Peoria, AZ as the Front Office Manager (Guest Services Manager) Nestled in a campus-style layout with 343 expansive room units, our property offers a unique and vibrant work environment. In this role, you'll have the opportunity to lead and inspire our Guest Services team consisting of approximately 11...

  • Front Office Associate- Ams Peoria

    3 weeks ago

    Peoria, United States Academies of Math and Science Full time

    **Academies of Math and Science** **Front Office Associate** **Location:7785 W Peoria Ave, Peoria, AZ 85345** Are you a dynamic, self-motivated, and intelligent individual wanting to join an innovative organization? As part of the AMS family, your role as a Front Office Associate will allow you to utilize these skills while supporting our motivated students...

  • Ob/gyn Medical Receptionist/ Front Office

    6 days ago

    Peoria, United States Pinnacle Women's Center Full time

    We are seeking a medical front office associate to become a part of our team. You will perform routine front office administrative assignments to keep the medical facility running smoothly. **Responsibilities**: - Greet and check in patients for their appointment - Schedule patient appointments - Confirm patient insurance information is correct and up to...

  • Front Office Manager-courtyard Marriott Downtown

    3 weeks ago

    Peoria, United States Marriot Pere Marquette Peoria Full time

    Job Summary: The Hotel Front Office Manager is the heart of the guest experience, overseeing all aspects of the front desk operation and ensuring a smooth and welcoming experience for every visitor. This leadership role requires a blend of hospitality expertise, business acumen, and supervisory skills. **Responsibilities**: - **Lead and Motivate**: Provide...

  • Front Office Associate

    5 days ago

    Peoria, United States Arizona Asthma and Allergy Institute Full time

    Description: This position is responsible for greeting and checking in patients for scheduled patient visits. Staff obtains and verifies the necessary paperwork for the visit from the patient, any internal documents previously acquired, and checking out patients at the conclusion of the visit. Staff is also responsible for greeting non-patient visitors and...

  • Front Office Associate-check Out Position

    3 weeks ago

    Peoria, United States Jody L. Kelly, MD & Associates Full time

    Jody L. Kelly, MD & Associates is looking for a dedicated and motivated Front Office Associate to assist our patients and providers! Looking for: - Multi-tasking abilities - Stress-management abilities - Professionalism - Maintain calls from a multiline phone system - Excellent phone etiquette - Customer service/receptionist experience - Dedication to...

  • Mental Health/medical

    3 weeks ago

    Peoria, United States Desert View Counseling and Consulting Full time

    **About the Job at Desert View Counseling & Consulting (DVCC)** DVCC is currently looking for a highly dedicated, qualified and motivated _**mental health or medical - front office scheduler **_to join our growing team in Peoria and North Phoenix. The position is very fast paced and detail orientated due to the high volume of patients our practice sees...

  • Lead Healthcare Front Office

    6 days ago

    Peoria, United States Spooner Full time

    Are you a team focused, high-energy, engaging individual? Do you feel comfortable with being a core team member and ensuring an exceptional experience for team members and other stakeholders? Do you want to do your part to elevate the physical therapy profession? Do you want to learn from the best in the industry? At Spooner, Arizona's largest physical...

  • Medical Assistant

    1 month ago

    Peoria, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Assistant

    4 weeks ago

    Peoria, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Front Office Assistant

    2 weeks ago

    Peoria, United States Professional Therapy Services, Inc. Full time

    Seeking Front Office Assistant wanting full-time hours. Must be able to work until 6pm at least 2 evenings per week. No weekends. Primary location is Carle Health building on North Allen Road. Office Assistants are responsible for greeting and scheduling patients, organizing the flow of departmental paperwork, and supporting department policies and...

  • Front Office Manager

    3 weeks ago

    Peoria, United States Bluegreen Vacations Corporation Full time

    Come join our team at Cibola Vista Resort and Spa in Peoria, AZ as the Front Office Manager (Guest Services Manager)! Nestled in a campus-style layout with 343 expansive room units, our property offers a unique and vibrant work environment. In this role, you'll have the opportunity to lead and inspire our Guest Services team consisting of approximately 11...

  • Front Desk Supervisor

    1 month ago

    Peoria, Illinois, United States Bluegreen Vacations Full time

    Cibola Vista Resort & Spa, located in Peoria, AZ is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately Compensation:Starting at $19.00 per hour,Dependent upon experienceSchedule: Full-Time, Flexible shifts including a Weekend shiftAddress: 27501 N Lake Pleasant Pkwy, Peoria, AZ Be part of a team committed to creating lasting vacation...