Help Desk Support Specialist
3 weeks ago
Description: This family provides first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool. Maintain and update tracking tool. May report recurring problems to management. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). SCOPE: Performs the assignments in the form of objectives with goals and process to meet goals outline. Receives some instruction on routine work, general instructions on new assignments. PROBLEM COMPLEXITY: Works on assignments that are complex in nature where judgment is resolving problems and making routine recommendations. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. IMPACT: Contributions are usually limited to assignment related activities. Decisions or failure to achieve results may cause delays in schedules. LIAISON: Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchanges or presentation of factual information. FREEDOM TO ACT: Under general supervision. Normally receives no instruction on routine work, little instruction on new assignments. KNOWLEDGE/SKILLS AND ABILITY: This is the top level in this family in which the employee is thought of as a solid resource fully capable of handling complex problems and assisting management personnel in making recommendations. Having knowledge and experience, able to handle usual occurring job events. Choice of action requires more than common sense in that some training and experience is needed before knowing what to do under special circumstances. Viewed as having the experience and enough knowledge to be able to handle unusual and seldom-occurring job events with minimal assistance from others. Advanced skills in a software applications or specialty such as network connectivity issues, dial-up configurations problems, access and manipulation of computer data using SQL and DDA, or client-server environment. TYPICAL EDUCATION AND EXPERIENCE: High school education or equivalent and 7+ years technical training. • Assists in resolving complex IT program and implementation issues, especially with cross platform data and IT systems that require coordination and compatibility. • Provides suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetables. • Evaluates new applications software technologies. • Writes and maintains program documentation. • Ensures the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services. • Support the use of programs i.e. Microsoft Office suite, the development and support of database systems. • Technology assessment support for intramural DoD programs. • Interface with Command databases to update/consolidate project data, manage projects, add missing information and run queries. • Maintain editing guidelines and products lists web and server side. • Develop and manage the Command manuscript approval process web and server side. • Facilitate equipment tracking, manage equipment, maintain Command inventory and consult on Command procurement. • Facilitate and support command information management to include the Information Technology (IT) infrastructure. • Facilitate and assist government with various HR tasks and provide support web and server side. • Facilitate interaction between Command leadership and officials Skills: CopTIA Security+, GSEC, SSCP, CISSP, CASP, Military Health Facility, Secret Clearance, SOP, Navy, Military, DoD, VMware, Help Desk, troubleshooting, customer service, SQL, DDA Top Skills Details: CopTIA Security+, GSEC, SSCP ,CISSP, CASP, Military Health Facility, Secret Clearance ,SOP, Navy,Military, DoD, VMware, Help Desk, troubleshooting, customer service Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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