Help Desk Technician

2 weeks ago


San Diego, United States Mastech Digital Full time

Description:

Skillset Matrix:

Technology Requirements (I.E Programs, systems, etc), Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting, active directory, exchange etc

What does a typical day look like

  • Answer help desk phone calls.
  • Route help desk tickets to appropriate technicians or support groups Provide on the spot troubleshooting as time allows.
  • Provide support through online chat system Provide walk up support Provide local support for the following systems (installation, upgrades, troubleshooting): PC and or Laptop Hardware and Software Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory.
  • Experience with executive Support

Preferred background/prior work experience

  • 1-2 years experience.


Priority soft skills :

  • Highter than average personable skills as the user will be internally customer facing.
  • IS Helpdesk support on rotating basis with some after-hours coverage

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