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Help Desk Support Technician
3 months ago
Headquartered in San Diego, Mulligan Funding serves as a leading provider of working capital ($5K - $2M) to the small and medium-sized businesses that fuel our country. Since 2008, we have prided ourselves on our collaborative, innovative, and customer-focused approach. Enjoying a period of unprecedented growth, driven by the combination of cutting-edge technology, human touch, and unwavering integrity, we are looking to add to our people first culture, with highly motivated and results-oriented professionals, to push the limits of what’s possible while creating value for all of our partners._
As a _Help Desk Support Technician _at Mulligan, you will play a crucial role in ensuring the smooth operation of our computer systems, hardware, and software. You will provide essential technical assistance and support to both on-site and remote employees, helping to maintain and enhance our business processes and staff productivity.
**You will**:
- Monitor and respond promptly to incoming IT support requests.
- Maintain and troubleshoot computer systems, ensuring all systems are operational.
- Manage and support Win10/MacOS, printers, Windows 2019 Server, and related equipment (monitors, keyboards, mice, hard drives, etc.).
- Perform upgrades and configurations on user computers as needed.
- Assist with the onboarding of new employees, including sending workstations to remote users nationwide.
- Keep an accurate inventory of all equipment, software, and user permissions.
- Install, configure, and upgrade software.
**You have**:
- 1 or more years of experience in a help desk or systems admin capacity.
- General awareness of computer systems, PC repair, and network management
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- An ability to deploy, configure, and support operating systems on desktop and mobile
- An understanding and appreciation for information security within systems and user devices.
- A strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
**We offer**:
- Comprehensive medical, vision and dental benefits that give you peace of mind.
- Flexible Spending Accounts (FSA) that let you use pre-tax dollars to cover healthcare expenses.
- A fantastic 401K with matching contributions that helps you plan for retirement and build wealth over time.
- Generous sick, vacation, and holiday benefits that give you the time and flexibility you need to enjoy life.
- A gym membership contribution that supports your well-being, and helps you stay energized and focused.
- An internal referral program that rewards you for bringing talented people to the team.
- Company events that foster a positive and inclusive culture, and create opportunities to bond and grow with your colleagues.
A reasonable estimate of the salary range for this role is $59,700 to $72,300 per year. In order to provide a competitive compensation package, Mulligan Funding takes into account a variety of factors including but not limited to market compensation data, relevant experience, skills, education, and certifications.
Mulligan Funding is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability or veteran status.
