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Member Service Representative

4 months ago

Eau Claire, United States Royal Credit Union Full time

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Is this you? If so, let us know by submitting an application

Hourly Wage:

$19.00 - $21.25 (Candidates with significant related experience may be higher)

THIS CAREER OPPORTUNITY IS ELIGIBLE FOR A YEARLY 5% TARGET CORPORATE BONUS IN ADDITION TO A FULL BENEFITS PACKAGE

Description:

Our Member Service Department is looking for energetic and success driven team members to work in our in-bound call center As a Member Service Representative, you will provide excellent quality service to current and potential new Members, team members, and businesses via inbound calls and written communication using multiple systems and programs in a fast-paced environment. You will be responsible for providing exceptional customer service by assisting members with answering a wide range of questions, performing transactions, troubleshooting, problem solving and providing Royal Credit Union products and services that meet the Member's needs. You will be making a difference every day in the lives of our members, and we can guarantee that each day is filled with something new and exciting If you would like to join a strong and growing company and this description fits you, apply now

Work Schedule:

Working approximately 40 hours per week. Hours and shifts vary between 8:30 - 7:00pm Monday through Friday along with two required Saturday shifts per month from 8:30am - 2:00pm.

Location:

Onsite training is required at the Corporate Center in Eau Claire, WI until proficient in the position which is typically the first 6-9 months. This position is part of Royal's workplace flexibility program and has the ability to be partially remote up to 4-5 days a week after full training period. When not working remote, the office location is flexible at either the Corporate Center in Eau Claire, WI or at our Business Center in Chippewa Falls, WI based on office availability and candidate preference.

Please Note: We reserve the right to extend the training time in office as necessary.

Training:

Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.

  • Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization.
Team Member Benefits

Royal is proud to take care of our team members and their families In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more

Required Skills:
• High School diploma or equivalent
• Experience working with multiple software systems that require data entry simultaneously
• Must have strong phone skills
• Have a working knowledge of financial services
• Must be compassionate for customer service and truly enjoy assisting people with problems and finding solutions to their needs
• Exhibit advanced skills in using a personal computer and various enterprise-wide software packages simultaneously.
• Ability to establish priorities, work independently, and proceed with objectives under minimal supervision
• Ability to de-escalate upset Members in order to satisfactorily address their service needs.
• Must have strong written and verbal communication skills
• Ability to work in a structured work environment and learn, retain, and recall information very quickly
• Ability to exhibit basic skills in using a personal computer and various software packages (including Microsoft Word, Excel, and Outlook)
• Communicate and live RCU's core purpose and values, these define and drive our organizational culture

Preferred Skills:

Previous experience working in a Support Center or financial institution providing exceptional service and support

We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.

Other details
  • Job Function Fully Remote
  • Pay Type Hourly


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