Office Assistant

2 weeks ago

Eatontown, United States Brecoflex Full time

BRECOflex is looking for an Office Assistant (Entry Level) to work Monday - Friday, 8:30am - 5:00pm.

$20.00 per hour

Position Summary:

This role is responsible for assisting in the daily functions for the Purchasing and Customer Service Departments. This position performs clerical functions along with purchasing and customer service functions such as answering calls, following up with customer and vendors and categorizing incoming emails.

BRECOflex CO., L.L.C is an ISO 9001 certified company. This role is responsible for learning, understanding and demonstrating ISO 9001 standards through daily work activities.

Education and Certification Requirements:

  • High School Diploma/GED

Skills and Experience:

  • At least 1 year office experience, preferred

  • Experience with working in a multi-discipline team, preferred

  • Previous experience working with a manufacturing organization, preferred

  • Proficiency in using CRM software, required; Salesforce preferred

  • Proficiency in MS Office, GSuite, inclusive of Excel, required

  • Excellent touch-typing and communication skills (email, chat, phone, etc), required

  • Spoken/written English and Spanish fluency, desired

  • Experience in an environment with customer interaction, required

  • Experience with inventory and purchasing systems, preferred

  • Professional written and spoken communication skills

Job Functions:

  • Answer customer questions via phone, email and chat

  • Record calls in CRM and escalate as necessary

  • Review items that are not categorized in CRM and categorize in appropriate queue

  • Work with CRM Admin on projects to collect or update customer contact information

  • Review and update invoicing batch throughout the day,

  • Charging credit cards and contacting customers to resolve any items that decline

  • Collect completed work orders to scan

  • Collection of daily mail, sorting and distributing

  • Contact customers that have orders on the shipping hold shelf to obtain a new shipping method

  • Process credit card payments including calling customers to obtain credit information, respond to customer request to update information on account and in open orders

  • Complete shipment worksheets

  • Enter credit memo details and debit memos as request and review and update batch

  • Obtain customer sales exempt and resale certificates

  • Order Entry

  • Review customer service reports to release accounts from credit hold

  • Work with Accounting to recover overdue payments on customers's accounts

  • Compile information/reports as requested by management

  • Projects, assignments and daily tasks as assigned by management

Physical/Environmental:

  • Temperature controlled office environment, inclusive of ambient noise

  • Must be able to sit at desk and operate computer for an extended period of time

  • Must be able to speak to customers over the phone

  • Must be able to move about office and warehouse

  • Must be able to focus on tasks without being distracted by competing ambient noise

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