PC Support Specialist

1 week ago

Los Angeles, United States Cenergy International Full time
Job Description

Roles and Responsibilities:

1. Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing
problems with hardware, software, networking, or other computer related technologies by answering, evaluating,
and prioritizing requests.
2. Determines source of malfunction by interviewing users on the telephone or in person to collect information
about the problem and leads user through diagnostic procedures to determine source of error. Determines
probable cause of problem (e.G. Hardware, software, network, modem, printer, cables, and telephone) by
reviewing procedures and actions taken by the user. Instructs user to perform diagnostic procedures.
3. Analyzes functions, applications, and operations and evaluates existing and proposed solutions. Recommends
applicable solutions to resolve problems, minimize "down-time", and/or improve efficiency.
4. Establishes PC performance by installing hardware, software, and peripheral components such as monitors,
keyboards, printers, and disk drives. Installs hardware and software upgrades.
5. Monitors network performance by performing preliminary problem isolation and determination and working
with appropriate technical areas/staff to resolve problems.
6. Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating
user documentation, developing training materials, and providing references. May prepare and give technical
presentations on selected topics.
7. Evaluates software and hardware by testing ease of use and applicability. Helps improve programs by notifying
programmers or appropriate technical areas/staff of problems and recommending changes.
8. Improves systems, processes, and quality of services by implementing continuous improvement techniques to
analyze and identify areas for improvement.
9. Provides updates, status, and completion information to users and team leaders by voice mail, e-mail, or inperson
communication.
10. Recognizes and performs preliminary evaluation of ergonomics-related issues, including workstation setup and
furniture configurations, for any team members they contact.
11. Logs and tracks calls. Maintains history records, related problem documentation and prepares standard
reports.
12. Maintains technical knowledge by attending educational workshops and reviewing technical or trade
publications.
13. Supports the team by accomplishing related results as needed. Work assignments may include cross-functional
or project team responsibilities.

Qualifications and Education Requirements:

Trade school course completion, AA, or equivalent external training in computer repair (i.E. Microsoft Systems
Certification) which has provided both theoretical and practical knowledge in the field and demonstrated ability
to perform the essential functions of the job typically acquired through four or more years of directly related
experience; A+ Certification in personal computer maintenance and repair with continuing practical knowledge
in the repair field; or, may have a Bachelor's degree in related field (Computer Science, Mathematics, Engineering,
Quantitative Methods, etc.) and no prior directly related experience.
Knowledge, Skills and Abilities
Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including
networks (local and wide area), office application software packages, email, and PC operating systems. Thorough
skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and
software concerns. Ability to apply advanced skills in area of specialization. Ability to implement and effectively
apply continuous improvement methods. Ability to adapt procedures, techniques, and/or processes to meet
special needs. Ability to work on assignments that are complex where considerable judgement and initiative is
required in resolving problems and making recommendations. Ability to manage several assignments
simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the
assignments. Ability to determine methods and procedures on new assignments and provide guidance to other
non-exempt or hourly personnel. Ability to define problems, collect data, establish facts, and draw valid
conclusions. Ability to respond to inquiries and to effectively communicate and present information.
Ability to effectively demonstrate team member competencies and participate in goal-setting, performance
feedback, and self-development activities.

TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit. The employee frequently is required to
use hands to operate a computer and talk or hear. Regularly required lifting, moving, installation of
computers and peripherals weighing up to 50 lbs. Many require crawling and bending to install or work on
computer equipment, The employee is occasionally required to stand and walk. Specific vision abilities required by
this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively
and professionally with others and members of the public, and the ability to manage multiple tasks at once.
(The essential functions have been provided as examples of types of work performed by employees assigned to
this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable
accommodations so that qualified employees can perform the essential functions of the job. The physical and
mental demands described above are representative of those required to successfully perform the essential
functions of this job.)

Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.

Pay Range:

The pay range for this position is $28.22- $39.42 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Benefits:

The benefits available with this position include:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
  • Continuous Employment Development and Learning
  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
  • 401K
  • Aetna & Kaiser Group Medical Coverage
  • Dental Insurance Coverage
  • Vision Insurance Coverage
  • Basic Life Insurance & AD&D
  • Long Term Disability
  • Voluntary Short-Term Disability
  • Access to Health Joy
  • GAP Medical Coverage
  • Direct Deposit
  • Health Savings and Flexible Spending Accounts


Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

  • PC Support Specialist

    1 week ago

    Los Angeles, California, United States Belcan Full time

    Job Title: PC Support SpecialistJob Summary: We are seeking a skilled PC Support Specialist to provide technical support to increase computer user and system efficiency. The ideal candidate will have a strong understanding of personal computer operations, diagnosis, and repairs, including networks, office application software packages, email, and PC...

  • PC Support Specialist

    3 days ago

    Los Angeles, California, United States Belcan Full time

    Job Title: PC Support SpecialistJob Summary: We are seeking a skilled PC Support Specialist to provide technical support to increase computer user and system efficiency. The ideal candidate will have a strong understanding of personal computer operations, diagnosis, and repairs, including networks, office application software packages, email, and PC...

  • PC Support Specialist

    2 weeks ago

    Los Angeles, California, United States Cenergy International Full time

    Job SummaryCenergy International is seeking a highly skilled PC Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.Key ResponsibilitiesRespond to and resolve technical issues related to hardware, software, and network...

  • PC Support Specialist

    12 hours ago

    Los Angeles, United States Belcan Full time

    Job Title: PC Support Specialist Pay Rate: $28.22 / hr Location: North Hollywood, CA Area Code: 213 ZIP Code: 91605 Start Date: Right Away Keywords: #PCSupportSpecialist #ITJobs Benefits: Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision 401k On the job training / cross-training Life Insurance, disability...

  • Legal Support Specialist

    3 weeks ago

    Los Angeles, California, United States Klinedinst PC Full time

    Job Opportunity at Klinedinst PCJob Summary:Klinedinst PC is seeking a highly skilled and experienced Legal Support Specialist to join our team in Los Angeles. As a key member of our staff, you will play a vital role in supporting our attorneys and clients in a fast-paced and dynamic environment.Key Responsibilities:Provide administrative support to...

  • PC Support Specialist

    2 weeks ago

    Los Angeles, California, United States First Tek Full time

    Job SummaryWe are seeking a highly skilled PC Support Specialist to join our team at First Tek. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients and ensuring their computer systems are running smoothly.Key ResponsibilitiesRespond to client requests for technical support via...

  • Workstation PC Support Specialist

    2 weeks ago

    Los Angeles, California, United States eTeam Full time

    **Job Summary**eTeam is seeking a highly skilled Workstation PC Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our Microsoft-based network, ensuring seamless operation of our PC, MAC, and Laptop infrastructure.**Key Responsibilities:**Collaborate with IT representatives to...

  • Workstation PC Specialist

    1 week ago

    Los Angeles, California, United States eTeam Full time

    Job SummaryWe are seeking a highly skilled Workstation PC Technician to join our team at eTeam. As a key member of our IT department, you will be responsible for providing top-notch support for our Microsoft-based network, including XP, Windows 7, and Lotus Notes.Key ResponsibilitiesSupport and maintain a robust Microsoft-based networkPerform PC hardware and...

  • PM - PC Support Specialist

    3 weeks ago

    Los Angeles, United States First Tek, Inc. Full time

    Provides technical support to increase computer user and system efficiency. Investigates and resolves computeruser support requirements by answering questions about hardware and software. Installs, modifies, and makesminor repairs to personal computer hardware and software systems, and provides technical assistance andtraining to system users.Roles and...

  • PM - PC Support Specialist

    1 week ago

    Los Angeles, United States First Tek Full time

    Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. Roles and...

  • Administrative Support Specialist

    3 weeks ago

    Los Angeles, California, United States Goldfarb Luu PC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a File Clerk. As a key member of our administrative staff, you will be responsible for maintaining accurate and up-to-date records, ensuring the smooth operation of our office, and providing exceptional support to our team members.Key ResponsibilitiesDevelop and...

  • Records Management Specialist

    3 weeks ago

    Los Angeles, California, United States Klinedinst PC Full time

    Join Our Esteemed Team as a **Records Management Specialist** at Klinedinst PCBecome a vital part of the Klinedinst PC family, a prominent law firm dedicated to civil litigation. Our organization operates across multiple states, committed to providing exceptional legal services while nurturing the professional growth of our team members. At Klinedinst, we...

  • Technical Support Specialist

    2 weeks ago

    Los Angeles, California, United States ThreePDS Inc. Full time

    Job SummaryWe are seeking a skilled Field/Computer Technician to join our team at ThreePDS Inc. as a Technical Support Specialist. In this role, you will be responsible for repairing laptops and desktops in the metro area, taking PC hardware break-fix calls at various locations, and performing repair activities such as replacing hard drives, motherboards,...

  • Billing Specialist

    2 weeks ago

    Los Angeles, California, United States Minx Law, PC Full time

    Job Title: Billing SpecialistMinx Law, PC is a dynamic intellectual property law firm based in Santa Monica, California. We are a client-centric firm that advises brand owners worldwide in various industries, including entertainment, digital media, consumer goods, software and technology, and health and wellness.We are seeking an exceptional Billing...

  • Billing Specialist

    6 days ago

    Los Angeles, California, United States Minx Law, PC Full time

    Job OpportunityMinx Law, PC is a dynamic intellectual property law firm based in Santa Monica, California. We are a client-centric, entrepreneurial firm that advises brand owners globally in various industries, including entertainment, digital media, consumer goods, software and technology, and health and wellness.We are seeking a highly skilled Billing...

  • Mac/PC Technician

    2 months ago

    Los Angeles, United States Indotronix International Corporation Full time

    Position -Mac/PC TechnicianLocation: Los Angeles, CA 90066Duration: long termPay rate $25.00/hr on w2 100% onsite role Shift start time and end time? 8-5 M-F + afterhours stand-byMust have MAC Skills and experience, MAC OS, Windows 10/11 Responsibilities Provides support for software, hardware and networking support for desktops, laptops Installs and...

  • Game Support Specialist

    4 weeks ago

    Los Angeles, California, United States PuroClean Certified Restoration Specialist of Auburn Full time

    Job SummaryWe are seeking a highly skilled Game Support Specialist to join our team at PuroClean Certified Restoration Specialist of Auburn. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our players and ensuring a seamless gaming experience.Key ResponsibilitiesCustomer Support: Provide...

  • IT Support Specialist

    5 days ago

    Los Angeles, California, United States Create Music Group Full time

    Job Title: IT Support SpecialistCreate Music Group is a data-driven music and technology company that empowers artists and labels. We provide resources similar to a major label with the flexibility of being independent. Our clients include renowned artists, labels, and brands.Job Summary:The IT Support Specialist will be the primary point of contact for all...

  • MAC/PC Technician

    4 days ago

    Los Angeles, United States Indotronix Avani Group Full time

    Position – MAC/PC TechnicianLocation: Los Angeles, CA 90066Duration: long term Pay rate $25/hr on w2 100% onsite role Must have MAC Skills and experience, MAC OS, Windows 10/11MAC (Monterey, Ventura, Sonoma) and Windows OS experience in a professional setting!ResponsibilitiesProvides support for software, hardware and networking support for desktops,...

  • MAC/PC Technician

    4 days ago

    Los Angeles, United States Indotronix Avani Group Full time

    Position – MAC/PC TechnicianLocation: Los Angeles, CA 90066Duration: long term Pay rate $25/hr on w2 100% onsite role Must have MAC Skills and experience, MAC OS, Windows 10/11MAC (Monterey, Ventura, Sonoma) and Windows OS experience in a professional setting!ResponsibilitiesProvides support for software, hardware and networking support for desktops,...