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Call Center Agent

1 month ago

Urbandale, United States DSI Systems Full time

DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our roles as a Call Center Agent for AT&T Small Business Orders Support.

As a Call Center Agent supporting AT&T Small Business Orders, you will play a crucial role in ensuring a seamless experience for our small business customers and sales partners. You will be responsible for handling incoming calls, addressing customer concerns, and assisting with AT&T product and service orders.

*This is an in-office position that will report to our Urbandale, IA office with minimal required travel.*

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Responsibilities

  • Customer and Sales Partner Assistance: Answer inbound calls from small business customers or partners and provide outstanding assistance with their AT&T product and service orders.
  • Order Processing: Efficiently process AT&T orders for various services, including phone lines, internet connections, and additional business solutions.
  • Issue Resolution: Identify and resolve customer concerns, billing inquiries, technical issues, and order discrepancies with professionalism and accuracy.
  • Product Knowledge: Maintain up-to-date knowledge of AT&T's small business product offerings and pricing to guide customers effectively.
  • Documentation: Accurately record customer interactions, orders, and issues in our customer relationship management (CRM) system.
  • Compliance: Ensure compliance with AT&T policies and procedures while assisting customers and processing orders.
  • Customer Assistance: Answer inbound calls from small business customers or sales partners and provide outstanding assistance with their AT&T product and service orders. Customer Education: Educate customers on AT&T's small business services, features, and benefits to help them make informed decisions

Requirements

  • Previous experience in a call center environment, with at least 2-3 years in a supervisory or leadership role.
  • Strong knowledge of AT&T Business Mobility services and products.
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict-resolution abilities.
  • Proficiency in using call center software and customer relationship management (CRM) tools.
  • Strong organizational and time-management skills.
  • Ability to work in a fast-paced, high-pressure environment.

Benefits

  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
  • 401k Plan with employer matching
  • Paid vacation, personal/sick days, and bereavement time
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within

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