![DSI Systems](https://media.trabajo.org/img/noimg.jpg)
Call Center Agent
1 month ago
DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our roles as a Call Center Agent for AT&T Small Business Orders Support.
As a Call Center Agent supporting AT&T Small Business Orders, you will play a crucial role in ensuring a seamless experience for our small business customers and sales partners. You will be responsible for handling incoming calls, addressing customer concerns, and assisting with AT&T product and service orders.
*This is an in-office position that will report to our Urbandale, IA office with minimal required travel.*
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Responsibilities
- Customer and Sales Partner Assistance: Answer inbound calls from small business customers or partners and provide outstanding assistance with their AT&T product and service orders.
- Order Processing: Efficiently process AT&T orders for various services, including phone lines, internet connections, and additional business solutions.
- Issue Resolution: Identify and resolve customer concerns, billing inquiries, technical issues, and order discrepancies with professionalism and accuracy.
- Product Knowledge: Maintain up-to-date knowledge of AT&T's small business product offerings and pricing to guide customers effectively.
- Documentation: Accurately record customer interactions, orders, and issues in our customer relationship management (CRM) system.
- Compliance: Ensure compliance with AT&T policies and procedures while assisting customers and processing orders.
- Customer Assistance: Answer inbound calls from small business customers or sales partners and provide outstanding assistance with their AT&T product and service orders. Customer Education: Educate customers on AT&T's small business services, features, and benefits to help them make informed decisions
Requirements
- Previous experience in a call center environment, with at least 2-3 years in a supervisory or leadership role.
- Strong knowledge of AT&T Business Mobility services and products.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Proficiency in using call center software and customer relationship management (CRM) tools.
- Strong organizational and time-management skills.
- Ability to work in a fast-paced, high-pressure environment.
Benefits
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within
We have other current jobs related to this field that you can find below
-
Call Center Agent
4 days ago
Urbandale, United States DSI Systems Full timeJob DescriptionJob DescriptionDSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our roles as a Call Center Agent for AT&T Small Business Orders Support.As a Call Center Agent supporting AT&T Small Business Orders, you will play a crucial role in ensuring a seamless...
-
Call Center Agent
3 months ago
Urbandale, United States DSI Systems Full timeDSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our roles as a Call Center Agent for AT&T Small Business Orders Support. As a Call Center Agent supporting AT&T Small Business Orders, you will play a crucial role in ensuring a seamless experience for our small business...
-
Call Center Agent
3 months ago
Urbandale, United States DSI Systems Full timeJob DescriptionJob DescriptionDSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our roles as a Call Center Agent for AT&T Small Business Orders Support.As a Call Center Agent supporting AT&T Small Business Orders, you will play a crucial role in ensuring a seamless...
-
Bilingual Spanish Call Center Agent
4 days ago
Urbandale, United States DSI Systems Full timeJob DescriptionJob DescriptionDSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a Bilingual Spanish Call Center Agent – AT&T Small Business Orders Support. As a Bilingual Spanish Call Center Agent supporting AT&T Small Business Orders, you will play a crucial role in ensuring a seamless experience for our...
-
Bilingual Spanish Call Center Agent
3 months ago
Urbandale, United States DSI Systems Full timeJob DescriptionJob DescriptionDSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a Bilingual Spanish Call Center Agent – AT&T Small Business Orders Support. As a Bilingual Spanish Call Center Agent supporting AT&T Small Business Orders, you will play a crucial role in ensuring a seamless experience for our...
-
Insurance Agent
4 weeks ago
Urbandale, United States Shelter Mutual Insurance Company Full timeA company built to serve you. It's your career, Shelter it! We are seeking an exceptional entrepreneur to make a difference in Urbandale, IA and become our newest Shelter Insurance Agent. • Do you have a desire to meet new people, develop new contacts, and become known in your community? • Are you passionate about serving your community? • Do you want...
-
Remote Personal Lines Insurance Sales Agent
3 weeks ago
Urbandale, Iowa, United States Mercer Full timeAt Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees — whether we're designing affordable health plans, assuring income for retirement, or aligning workers with workforce...
-
Customer Service Representative
3 months ago
Urbandale, United States CO-OP Financial Services Full time**Customer Service Representative** Urbandale, Iowa Category Client Support Job Id JR414 JOB DESCRIPTION **THE PERKS** * Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services. * Great Work/Life Benefits Paid Time Off (PTO), Maternity,...
-
Contact Center Representative
23 hours ago
Urbandale, United States Palmer Group Full time $17Job DescriptionJob DescriptionDo you have a proven track record of consistent, reliable work ethic? Then our reputable client is looking for you. They need a professional Contract Center Representative with impeccable attendance and clear communication skills. This position has excellent, long-term career potential with good growth opportunities. Join a...
-
Annuity Customer Care Associate
2 months ago
Urbandale, United States Revol One Financial Full timeJob DescriptionJob DescriptionMission Statement: We are a refreshingly straight-forward company enriching all lives with modern financial solutions that create value and peace of mind.JOB TITLE: Annuity Customer Care Associate HIRING MANAGER: Director of Operations COMPANY INTRODUCTIONAt Revol One Financial we offer a unique and exciting opportunity to be on...
-
Annuity Customer Care Associate
3 months ago
Urbandale, United States Revol One Financial Full timeJob DescriptionJob DescriptionMission Statement: We are a refreshingly straight-forward company enriching all lives with modern financial solutions that create value and peace of mind.JOB TITLE: Annuity Customer Care Associate HIRING MANAGER: Director of Operations COMPANY INTRODUCTIONAt Revol One Financial we offer a unique and exciting opportunity to be on...
-
Health Center Associate I
4 weeks ago
Urbandale, United States Planned Parenthood Full timePlanned Parenthood North Central StatesIowa, Minnesota, Nebraska, North Dakota, South DakotaHealth Center Associate I (HCA I) - Urbandale, IAPay: $19.00 per hour (experience will be compensated)Schedule: Part-time, 8 hours per weekShift times: 2 Monday shifts (11:45am - 8:30pm) and 2 Saturday shifts (8:45am - 5:30pm) per month.Location: Urbandale Health...
-
Customer Support Representative I
2 weeks ago
Urbandale, United States Three Point Solutions Full timeJob DescriptionJob DescriptionJob Title: Customer Support Representative I 39295Description:Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts...
-
Annuity Customer Care Representative
2 months ago
Urbandale, United States Revol One Financial Full timeJob DescriptionJob DescriptionMission Statement: We are a refreshingly straight-forward company enriching all lives with modern financial solutions that create value and peace of mind.JOB TITLE: Annuity Customer Care Associate HIRING MANAGER: Director of Operations COMPANY INTRODUCTIONAt Revol One Financial we offer a unique and exciting opportunity to be on...
-
Annuity Customer Care Representative
3 months ago
Urbandale, United States Revol One Financial Full timeJob DescriptionJob DescriptionMission Statement: We are a refreshingly straight-forward company enriching all lives with modern financial solutions that create value and peace of mind.JOB TITLE: Annuity Customer Care Associate HIRING MANAGER: Director of Operations COMPANY INTRODUCTIONAt Revol One Financial we offer a unique and exciting opportunity to be on...
-
Customer Support Representative I
2 weeks ago
Urbandale, United States Three Point Solutions Full timeJob DescriptionJob DescriptionJob Title: Customer Support Representative I 39295Description:Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts...
-
Annuity Business Development Consultant
23 hours ago
Urbandale, United States Brokers International Full timeJob Title – Annuity Business Development ConsultantBusiness Unit – Brokers InternationalLocation – Urbandale, IAAbout Brokers InternationalAs The Original Agency Builder since 1983™, Brokers International is one of the largest and most experienced insurance marketing organizations in the country. We work effortlessly to help our agency partners and...
-
Customer Service Representative
2 weeks ago
Urbandale, United States TEKsystems Full time*Description:* * Tkae inbound calls from providers checking eligibility and/or claim status for members * Place outbound follow-up calls as needed * Respond to customers via phone and email * Research customer inquiries and follow-up quickly * Troubleshoot basic website errors or questions * Assist customers with payments or payment related questions...
-
Truck Care Level 1 Technician
3 months ago
Urbandale, Iowa, United States Goodyear Full timeGoodyear. More Driven. IMMEDIATELY HIRING – APPLY TODAY Join the esteemed Goodyear Truck Care Center, a renowned "on-highway" establishment dedicated to providing premier mechanical and tire services to the commercial trucking industry. z Learn about our culture Click Here to Hear from our Associates About the Role: What will you do? Technical Expertise:...
-
Finance Support Specialist
2 weeks ago
Urbandale, United States Homemakers Furniture Full timeJob DescriptionJob DescriptionPAY: $17 per hour Full Time: 10 am-7 pm Monday through Friday.Homemakers is looking for a strong team player that is great with people and a good problem solver.Finance Support SpecialistAs a member of the Finance Retail team, you are an essential part of the team and a part of the exceptional customer experience. You are...