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People Operations Specialist

3 months ago

Missoula, United States Mountain Home Full time

Mountain Home seeks a full-time People Operations Specialist to support the strategy of and provide daily management for the human resources functions of recruiting, onboarding, employee relations, compliance, benefits, compensation, and training in an evolving human services organization. The People Operations Specialist will work closely with our HR team to develop and implement policies, procedures, and best practices rooted in equity, diversity, and inclusion that stand out among Montana's nonprofit sector. They will further empower a culture of collaboration, creativity, and continuous improvement to nurture the advancement of Mountain Home's mission.

The position best suits an individual with a college degree in Public Administration, Nonprofit Administration, Business Management, Human Resources, etc., and at least three years of related work experience.

Status: Non-Exempt, Non-Shift, Full-time, 32 hours/week

Pay Range: $21.00 - $26.00 hourly wage, based on years of experience, education, and training

Benefits: Health, Dental, Vision, Life, and Short Term Disability Insurance, Employee Assistance Program (EAP), SIMPLE IRA match of 3%, 25+ days of paid time off annually, paid sabbatical every 5 years, and much more

Schedule: Monday - Friday with occasional evenings and weekends as needed

Location: Hybrid- approximately 75% of the time will be on-site

Travel: This position requires travel approximately 10% of the scheduled weekly time

Direct Reports: None

Reports To: Human Resources & Administrative Director

ESSENTIAL FUNCTIONS

General

  • Administer and manage Mountain Home's HR database (BambooHR currently)
  • Review current HR systems and practices and explore, and ultimately implement, new systems based on organizational needs
  • Assist with creating, updating, and maintaining policies and procedures related to the role
  • Assist in implementing safety policies and practices related to the role
  • Maintain and develop professional relationships with community partners recruiting opportunities related to role
  • As applicable, understand relevant laws related to personnel management and help ensure all HR processes and actions comply with these laws
  • Provide transparent, timely, and effective communication to all necessary stakeholders regarding policies, procedures, practices, etc.
Recruitment & Hiring
  • Develop and continuously update recruiting and hiring practices to improve the applicant and employee experience
  • Maintain a job description template and current job descriptions for all positions
  • Assist with developing and implementing targeted recruitment strategies to ensure a robust and diverse applicant pool for all openings
  • Manage the hiring process to ensure consistency across departments and appropriate communication among program, administrative, and fiscal staff
  • Serve in a lead or collaborator capacity for the hiring process as needed
Compensation & Benefits
  • Assist with the developing, evaluating, and updating of Mountain Home's complete compensation and benefits plan
  • Manage eligibility and enrollment for all employees for all health, wellness, retirement, and time off benefits
  • Work closely with Mountain Home's insurance broker to stay informed of what to expect in the coming months/year, and be proactive in planning for changes
Training & Development
  • Provide orientation to all new staff members and ensure department and/or program-level onboarding plans are standardized and effective
  • Update annually the all-staff training calendar, ensuring that required training is current, relevant, diverse, and progressive
  • Assist with the professional development request and approval process
  • Train, coach, and support managers to navigate evaluation, training, promotion, discipline, termination, and other HR issues
  • Share, seek feedback, and provide training to managers on policies and procedures
Performance Management & Termination
  • Assist with designing and implementing an enhanced performance management system for employee evaluation that addresses achievement and areas of improvement
  • Assist in leading respectful and planned discussions around discipline, termination, and other HR issues directly with employees
  • Help employees navigate difficult situations with supervisors and coworkers
  • Assist in the management of employee complaints, rumors, gossip, and grievances
  • Maintain employee discipline templates to serve as consistent and formal documentation of performance management issues
  • Develop and continuously update termination procedures and practices to improve the employee experience
  • Assist in managing the termination process to ensure consistency across departments and appropriate communication among relevant staff
Employee Engagement & Organizational Culture
  • Develop genuine and trusting relationships with all employees while maintaining professional boundaries, confidentiality, and emotional regulation
  • Assist in setting the tone of the organizational culture
  • Lead/participate in assigned committees related to the role
  • Provide transparent, timely, and effective communication to all necessary stakeholders regarding role-related events, opportunities, celebrations, etc.
Other appropriate and job-related tasks as assigned.

KEY PERFORMANCE INDICATORS
  • 100% of paperwork is completed on time, to standard, and in compliance
  • BHR Employee Satisfaction Surveys indicate a score of 25 or higher
  • BHR Employee Wellbeing Surveys indicate a 3.5 score or higher
  • Employee turnover is at or below 25% for any 12 months
MEASURES OF ACCOUNTABILITY:
  • 30% of time allocated to general essential functions of the position
  • 15% of time allocated to employee engagement and organizational culture
  • 15% of time allocated to documentation collection, submission, and filing
  • 10% of time allocated to recruitment, hiring, orientation
  • 10% of time allocated to compensation & benefits
  • 10% of time allocated to training & development
  • 10% of time allocated to performance management & termination
Who We Are

Mountain Home is a fast-growing Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Since 2000, we have built an effective, holistic model of care that integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time. We are an organization that serves our community and our employees. Take a few minutes to read why we are an employer of choice

Who You Are - To be successful in this job, you excel in the following areas:
  • Commitment to justice, equity, diversity, accessibility, and inclusion: You recognize the role of gender, race, income, age, and other identities in shaping our participant's needs. You realize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about justice, equity, diversity, accessibility, and inclusion.
  • Stress Tolerance, Emotional Control, & Flexibility- You can work or progress in stressful situations and cope with uncertainty, change, and performance demands. You manage your emotions to achieve goals, complete tasks, and control or direct behavior. You can revise plans in the face of obstacles, setbacks, new information, or mistakes. You adapt to changing conditions without stress.
  • Problem Solving & Conflict Resolution- You analyze situations to understand the root cause, seek truth, and gain perspective. You make informed decisions centered on facts rather than emotions. You are creative and approach problems from new angles, never losing sight of the big picture. You are aware of and manage your own emotions, as well as those of others, and resolve conflict through the use of active listening, clear communication, and collaboration, and with a foundation of empathy and justice.
  • Organizing, Time Management, Planning & Prioritizing- You know where you put things and can create and maintain systems to keep track of information or materials. You are known for showing up on time and completing your scheduled hours. You can estimate how long a task will take, how much time you have, how to allocate it, and how to stay within time limits and deadlines. You value the importance of time. You can create a road map to reach a goal or to complete a task. You take intentional steps to make decisions and you make decisions about what is important to focus on.
Knowledge, Skills, and Abilities
  • Proactive, strategic, and detail-oriented approaches
  • Strong commitment to quality, efficiency, and effectiveness
  • Logical thinker to identify alternative solutions, conclusions, or approaches
  • Strong interpersonal skills and professional demeanor
  • Self-starter while working well in a strong team environment
  • Skilled in monitoring the performance of self and others to make improvements
  • Skill in collecting and analyzing complex data.
  • Skill in analyzing and organizing technical data.
  • Ability to exercise sound judgment in making critical decisions
  • Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action
  • Ability to plan, implement, and evaluate programs
  • Ability to direct and organize program activities
  • strong interpersonal skills and professional demeanor
  • cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds
  • make sound independent decisions by applying policies and procedures and using available resources
What Else You Should Know

Mountain Home is an equal-opportunity employer and we value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folx, members of the LGBTQ community, and people with disabilities to apply. All offers of employment at Mountain Home are contingent upon clear results of a thorough background check.

All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. The following factors will be considered for applicants with a criminal and/or less-than-ideal driving history:
  • The nature of the conduct/behavior and its relationship to the position
  • The recency of and circumstances surrounding the conduct/behavior
  • The age of an individual at the time of the conduct/behavior
  • Societal/cultural conditions that may have contributed to the conduct/behavior
  • The probability that an individual will continue the conduct/behavior
  • The individual's commitment to rehabilitation and changing the behavior