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Customer Care Associate

4 months ago

Baton Rouge, United States Benny's Car Wash Full time

JOB SUMMARY

The Night Shift Customer Care Associate at Benny's is responsible for providing excellent customer service, maintaining a clean and organized store, and processing transactions accurately. This role involves working during the night shift and handling various tasks, such as stocking shelves, cleaning, and assisting customers with their purchases.

PRIMARY RESPONSIBILITIES:

  • $16.50/ hour
  • Greet customers and provide friendly and courteous service
  • Complete sales transactions with store customers at fixed point-of-sale kiosks in a commercial convenience store environment
  • Utilizes interactive touchscreen interface at a "point-of-sale" sales kiosk to collect payment for store purchases
  • Reconciles sales transactions
  • Records, reports, completes and handles transactions with customers on sales and concerns
  • Makes hot and cold food items and maintains deli cleanliness
  • Makes coffee and tea and maintains drink area cleanliness
  • Cleans and stocks customer bathroom areas
  • Wipes down gas pumps and maintain lot
  • Sweeps and maintains store including taking out the trash, dusting shelving, and cleaning windows
  • Stocks and maintains merchandise on shelves and store cleanliness
  • Sells fuel and general merchandise at self-service station
  • Adhere to safety and security procedures, such as checking IDs for age-restricted purchases
  • Answers customer inquiries about various services
  • Complies with all applicable local, state, and federal laws

QUALIFICATIONS:

  • Must be at least 18 years old
  • Must have or be able to obtain a Louisiana State and East Baton Rouge Parish liquor license
  • Excellent customer service skills & ability to resolve customer concerns
  • Integrity and honesty
  • Dependable, punctual, and self-motivated
  • Outgoing and energetic
  • Basic math skills
  • Professionalism in all aspects, including appearance
  • Effective communication and interpersonal skills
  • Cash handling- Accurately receives payment for goods and services, manages petty cash, makes deposits, manages and deposits tips
  • Multi-tasker-cashiers must sometimes juggle answering phones, popping popcorn, directing customers, and running the register all while maintaining a positive, professional attitude.
  • Ability to work in a team environment and contribute to company morale

The Night Shift Customer Care Associate at Benny's plays a crucial role in ensuring a positive customer experience and maintaining a clean and organized store. The ideal candidate is customer-focused, reliable, and able to work independently and as part of a team.

BENEFITS:

  • PTO for full-time employees - 40 hours in the first year, increases with tenure after 3 years
  • Tuition or professional development reimbursement
  • Medical, dental, vision, and supplementary benefits
  • Hourly, competitive pay
  • Free car washes & oil change discounts