Customer Experience Associate I
2 weeks ago
Customer Experience Associate I
CAROUSEL_PARAGRAPH
* Baton Rouge, Louisiana
* Call Center
* 52972
** Share Job**
** Job Description**
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
M-F 8:00am - 5:00pm
Hourly Rate: $12.10 Per Hour
This position is TEMPORARILY REMOTE.
This position is 100% managing inbound and outbound calls speaking with clients and/or their representatives.
Job Track Description:
* Performs business support or technical work, using data organizing and coordination skills.
* Performs tasks based on established procedures.
* Complete ingoing/outgoing calls on participants.
* Conduct assigned satisfaction surveys.
* Use appropriate Conduent and OAAS databases.
* Document participant interactions, any participant issues or complaints, and outcomes.
* Escalate and refer appropriate complaints to Protective Service Services.
* Participate in ongoing department trainings.
* Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
* Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
* Provides customer with appropriate standard information requested.
* Derives all necessary information from customer to update database.
* Understands when to seek help and/or escalate to a more senior role.
* Complete monthly contacts with participants to monitor service delivery.
Qualifications
* Minimum High School Diploma or GED required
* Call center experience
* General Knowledge of Medicaid and long term care programs a plus
General Profile
* Ability to perform in an analytical and operational process.
* Entry-level position with limited requirements for licenses, training, and certifications.
* Applies experience and skills to complete assigned work.
* Works within established procedures and practices.
* Works with a close degree of supervision.
.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
-
Customer Experience Associate I
2 weeks ago
Baton Rouge, United States Conduent Full timeAbout Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...
-
Warehouse Associate I
4 weeks ago
Baton Rouge, United States Russell Tobin Full timeWhat are we looking for in our Warehouse Associate I? Job Title: Warehouse Associate Location: 11301 Industriplex Blvd #100, Baton Rouge, LA 70809 Pay Rate: $16-18/hour on W2. Job Type: Contract Role Shift: 8:000am-4:30pm Job Responsibilities: Receive and count stock items, and record data manually or using computer. Pack and unpack items to be...
-
Warehouse Associate I
2 weeks ago
Baton Rouge, Louisiana, United States Russell Tobin Full timeWhat are we looking for in our Warehouse Associate I? Job Title: Warehouse AssociateLocation: Baton Rouge, LA 70809Pay Rate: $16-18/hour on W2.Job Type: Contract RoleShift: 8:000am-4:30pm Job Responsibilities:Receive and count stock items, and record data manually or using computer. Pack and unpack items to be stocked on shelves warehouses. Verify...
-
Warehouse Associate I
4 weeks ago
Baton Rouge, United States Russell Tobin & Associates Full timeWhat are we looking for in our Warehouse Associate I? Job Title: Warehouse Associate Location: 11301 Industriplex Blvd #100, Baton Rouge, LA 70809 Pay Rate: $16-18/hour on W2. Job Type: Contract Role Shift: 8:000am-4:30pm Job Responsibilities: Receive and count stock items, and record data manually or using computer.Pack and unpack...
-
Warehouse Associate I
3 weeks ago
Baton Rouge, United States Russell Tobin & Associates Full timeWhat are we looking for in our Warehouse Associate I? Job Title: Warehouse Associate Location: Baton Rouge, LA 70809 Pay Rate: $16-18/hour on W2. Job Type: Contract Role Shift: 8:000am-4:30pm Job Responsibilities: Receive and count stock items, and record data manually or using computer.Pack and unpack items to be stocked on shelves...
-
Sales Associate
4 weeks ago
Baton Rouge, United States Hibbet Sports Full time06124 Baton Rouge, LA LE_303 City Gear, LLC Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product area or department in our store....
-
Customer Care Associate
2 weeks ago
Baton Rouge, Louisiana, United States Benny's Car Wash Full timeEXCELLENT CAREER OPPORTUNITYBenny's is looking for full-time and part-time Customer Care Associates to join our team Must be organized, customer service oriented, reliable, and have the ability to multitask. We are a growing, family-oriented company that offers a fun and friendly work environment. Job Summary: This position will be responsible for taking...
-
Sales Associate
4 weeks ago
Baton Rouge, United States City Gear, LLC Full timeJob DescriptionJob Description06065 Baton Rouge, LALE_303 City Gear, LLCJob Title: Sales AssociateDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSUMMARYThe Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product area or...
-
Sales Associate
4 weeks ago
Baton Rouge, United States Hibbett Retail, Inc. Full timeJob DescriptionJob Description01085 Baton Rouge, LALE_301 Hibbett Retail, Inc.Job Title: Sales AssociateDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSUMMARYThe Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product...
-
Customer Care Associate
2 weeks ago
Baton Rouge, Louisiana, United States Benny's Car Wash Full timeJOB SUMMARY The Night Shift Customer Care Associate at Benny's is responsible for providing excellent customer service, maintaining a clean and organized store, and processing transactions accurately. This role involves working during the night shift and handling various tasks, such as stocking shelves, cleaning, and assisting customers with their purchases....
-
Customer Service Associate
4 weeks ago
Baton Rouge, United States Raising Cane's Chicken Fingers Full time**Customer Service Associate** Baton Rouge, Louisiana **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits...
-
Specialist I, Operations
4 weeks ago
Baton Rouge, United States Wabash National Trailer Centers Full timeAbout the Role: As a Specialist, Operations I, you will work on a variety of clerical tasks to ensure the team can communicate and work efficiently. Activities include, but are not limited to, invoicing, preparing reports and maintaining appropriate filing systems. This position will report to the Parts and Service Business Office Manager. Your...
-
Customer Care Associate
4 weeks ago
Baton Rouge, United States Benny's Car Wash Full timeEXCELLENT CAREER OPPORTUNITY! Benny's is looking for full-time and part-time Customer Care Associates to join our team! Must be organized, customer service oriented, reliable, and have the ability to multitask. We are a growing, family-oriented company that offers a fun and friendly work environment. Job Summary: This position will be responsible for taking...
-
Customer Care Associates
4 weeks ago
Baton Rouge, United States Benny's Car Wash, LLC Full timeJob DescriptionJob DescriptionEXCELLENT CAREER OPPORTUNITY!Benny's is looking for full-time and part-time Customer Care Associates to join our team! Must be organized, customer service oriented, reliable, and have the ability to multitask. We are a growing, family-oriented company that offers a fun and friendly work environment. Job Summary: This...
-
Community Outreach
4 weeks ago
Baton Rouge, United States LMI Baton Rouge Full timeWe are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreach and Customer Service Associate. In this role, you will be instrumental in advancing community engagement and providing top-notch customer service, all while supporting our mission of achieving ambitious goals in the upcoming year for both...
-
Community Outreach
4 weeks ago
Baton Rouge, United States LMI Baton Rouge Full timeWe are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreach and Customer Service Associate. In this role, you will be instrumental in advancing community engagement and providing top-notch customer service, all while supporting our mission of achieving ambitious goals in the upcoming year for both...
-
Community Outreach
3 weeks ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionWe are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreach and Customer Service Associate. In this role, you will be instrumental in advancing community engagement and providing top-notch customer service, all while supporting our mission of achieving ambitious goals...
-
Community Outreach
4 weeks ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionWe are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreach and Customer Service Associate. In this role, you will be instrumental in advancing community engagement and providing top-notch customer service, all while supporting our mission of achieving ambitious goals...
-
Community Outreach
3 weeks ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionWe are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreach and Customer Service Associate. In this role, you will be instrumental in advancing community engagement and providing top-notch customer service, all while supporting our mission of achieving ambitious goals...
-
Community Outreach
2 weeks ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionWe are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreach and Customer Service Associate. In this role, you will be instrumental in advancing community engagement and providing top-notch customer service, all while supporting our mission of achieving ambitious goals...