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US - Customer Solutions Rep V - US4
2 months ago
Our client, a leading semiconductor manufacturing industry, is seeking a Customer Solutions Representative to join their team. The ideal candidate will have customer service skills, phone skills, and professional communication, both verbal and written, which will align successfully in the organization
Job Title : Customer Service Representative
Location : Boise, ID
Duration : Contract
Pay Rate : $18 hr
Description:
Take inbound calls from the client's small & medium business customers to answer questions and provide help regarding orders, payment, shipping, returns, and replacements.
Place outbound calls to follow up on cases that cannot be solved at the first point of contact and correspond with customers through email regarding order status and/or order issues.
Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping, and claims.
Book replacement orders with customers due to declines, cancellations, or other order problems.
Inform customers of production changes and/or shipment delays.
Document all customer interactions using the appropriate case management tool.
Work within the team and HP.com Store organization to identify and help validate and implement process improvement opportunities.
Job Requirements:
1 to 2 years of relevant call center experience in a customer-facing customer service or support role
Issue resolution expertise (problem solving & decision-making)
Excellent, professional verbal and written communication skills
Strong Excel skills and experience with CRM applications are a plus
Order Management systems knowledge (SAP, Oracle, etc.)
Knowledge of computer & printing products
High school graduate (college degree or some college is a plus)
Desired Attributes:
customer service-focused, can-do-it attitude, professional, detail-oriented, and self-motivated.
enjoys talking to customers and the challenge of solving customer problems.
ability to turn a negative situation into a positive one.
Integrity: honest and realistic communication of HP deliverables and timeframes.
professional and conversational.
ability to embrace and lead change in a fast-paced environment.
demonstrates a growth mindset on a personal, team, and organizational level.
handling sensitive situations in a calm, constructive manner.
Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, and when to raise for higher-level review.
Accountable: takes ownership of customer concerns with empathy, credibility, and confidence. Excellent follow-up skills and attention to detail.
ability to multi-task and continue conversation while navigating multiple screens and applications. Skill with understanding complex information to identify root cause.
represents HP's customer needs to other organizations, such as tech support.
maintains a reliable and dependable attendance record.
Skill Set:
Customer Service, phone skills, and professional communication (verbal and written)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
