Solutions Consultant

3 weeks ago

Boise, Idaho, United States PSI Services Full time

Description

Title: Solutions Consultant

Location: US Remote

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

About the Role

The Solutions Consultant is a partner with the sales and account management teams, providing pre-sales expertise and guidance to discover, document, and design end-to-end solutions for clients. The Solutions Consultant is the technical owner of high-level solutioning and integration workflows leading into the client implementation phase and works with the PMO, Implementation, and QA teams to ensure timely onboarding. This role is a vital part of managing customer expectations, while also being knowledgeable of what is possible and what requires custom work and/or development.

This role is a Full time permanent position, flexible from Monday to Friday during typical office hours. There will be occasional travel for events, meetings and workshops. Day-to-day, this role can be performed remotely.

Role Responsibilities

  • Solid technical knowledge of how PSI's systems, services, platforms, and APIs work and communicate with each other as well as third-party platforms and services integrate and interact.
  • Effective at needs assessment and requirements gathering, working with clients to explain/demonstrate PSI capabilities and helping build the most efficient solutions by understanding the problems clients are trying to solve.
  • Deep understanding of the candidate (test taker) journey with a focus on providing a frictionless experience.
  • Effectively work across PSI (eg, business development, account management, product management, development, implementation, operations, finance, and client services teams) to design and document effective client solutions.
  • Confidence to model solutions with partial client data making practical assumptions and caveats as the solution progresses.
  • Work with PMO, Implementation and QA teams to communicate agreed to solutions.
  • Work with Product Managers to communicate technical requirements for client development work and reaffirm product capabilities.
  • Provide expertise to product management on platform enhancements and roadmap planning.

Knowledge, Skills and Experience Requirements

  • Education to Bachelor's degree level in related field is required, such as Business Analysis, Business Administration, Computer Science or MIS.
  • Well-versed in SaaS-based solution delivery methods.

Confident in ability to present technical product demonstrations to audiences with varying levels of technical expertise

Skilled sales engineer able to lead the technical portion of the business development from discovery through implementation

  • Experience in client requirements gathering with strong problem-solving skills.
  • Experience partnering with business development and account management teams to deliver client solutions and/or implementations.
  • 3-5+ years of solutions experience delivering quality, on-time technical delivery working closely with QA, software development and project management in an agile environment.
  • Experience determining processes to produce accurate LOEs and thorough business requirements gathering experience.
  • Demonstrated project management skills over multiple projects across varying geographies.
  • Ability to explain and answer high-level questions regarding technical integrations (such as APIs and SSO processes) to client IT staff during the pre-sales phase.

Benefits & Culture

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;

  • 401k/Pension/Retirement Plan - with country specific employer %
  • Enhanced PTO/Annual Leave
  • Medical insurance - country specific
  • Dental, Vision, Life and Short Term Disability for US
  • Flexible Spending Accounts - for the US
  • Medical Cashback plan covering vision, dental and income protection for UK
  • Employee Assistance Programme
  • Commitment and understanding of work/life balance
  • Dedicated DE&I group that drive core people initiatives
  • A culture of embracing wellness, including regular global initiatives
  • Access to supportive and professional mechanisms to help you plan for your future
  • Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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