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Senior Document Specialist

2 months ago

Farmers Branch, United States Fay Servicing Full time

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for a Senior Document Specialistto join our team.

The Senior Document Specialist verifies that the chain of title for mortgage loans serviced by the company is complete and/or timely provides requested collateral/copies to internal or external requestors.

What you will do for Fay:

  • Research and solve the chain of title to identify any deficiencies in the assignment chain
  • Create and nurture relationships with attorney firms, vendors and/or investors to ensure timely completion of assignment exceptions
  • Provide detailed notes and status updates in systems of record to maintain a fluid record of events
  • Upload and index documents in digital imaging systems and client sites
  • Ensure time frames and deadlines are met by monitoring Foreclosure and Bankruptcy milestones
  • Assist in training for both new team members and assist in conducting ongoing training as needed
  • Provide training topics/feedback from file observation/review
  • Provide information to make recommendations and coordinate the implementation of recommended procedures to ensure strong operational controls are in place and efficiencies are maximized
  • Other duties as assigned by management
What you will bring to Fay:
  • High school diploma/GED required; College degree preferred
  • 3-5 years experience in processing Assignments or completing title curative actions
  • Familiarity with Foreclosure, Bankruptcy, Short Sales, and Deed in Lieu processes
  • 3-5 years experience in handling collateral and/or collateral request
  • Understand and offer solutions to resolve both complex and difficult situations
  • Expert in MS Excel functions


Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.