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Administration Assistant

2 months ago

Washington, United States The Community Partnership for the Prevention of Homelessness Full time

POSITION SUMMARY: Provide daily administrative and office support to the Emergency Rental Assistance Program (ERAP), Leasing and Housing teams. ESSENTIAL POSITION FUNCTIONS INCLUDE THE FOLLOWING: Serve as office administrative support to program staff (ERAP, Leasing and Housing Teams) Answer general calls forwarded for ERAP, Leasing and Housing Teams) Enter data in the ERAP .NET system and internal tracking system Assist, as directed, with preparation for Office of Administrative Hearings, Court hearings and DHS administrative reviews Assist with preparation of required reports Assist with payment and receipt distribution to landlords Maintain program files Coordinate mail delivery and payment pick-up Other duties as assigned, as deemed appropriate QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required, though persons who feel they meet some but not all criteria are encouraged to apply. EDUCATION/QUALIFICATIONS Diploma or General Equivalency Diploma (GED) and or (2) two years experience in administrative work, experience in customer service as well as homeless service experience. Bilingual in English and Spanish a plus REQUIRED SKILLS AND ABILITIES Excellent communication skills, to include ability to communicate clearly in writing and verbally to a wide range of audiences (customers, co-workers, managers, the public, stakeholders, etc.) face-to-face, virtually, or via telephone or other communication devices to elicit information Perform responsibilities with the required customer service standards Excellent listening skills to be able to construe information extracted from customers Ability to be patient, pleasant, courteous, and maintain professionalism Ability to make decisions independently, consistent with law and established procedures Proficient in Microsoft Office suite or similar suites, inclusive of using Word, Excel, and Outlook, and the use of database systems Ability to manage documents and maintain records Outstanding organizational skills and ability to effectively prioritize and manage multiple tasks at the same time Ability to conduct self-directed work as well as function well as part of a team Ability to work well in a fast-paced environment while still paying great attention to details Ability to perform basic mathematics, sufficient to perform simple calculations and interpret data Ability to work as scheduled and/or required