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IT Branch Support Tech

1 month ago

Charlotte, United States Weisiger Group Full time

Description

Position at Weisiger Group

Join the Weisiger Group Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported the strength of our communities by supplying equipment for critical infrastructure and commerce, and by funding programs that advance social and economic vitality. Being around for nearly 100 years means we change and pivot to capture opportunities and avoid challenges. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Join a leading solutions provider and be a part of a group of highly skilled technicians, sales and support team members who exist to serve as a trusted partner to our customers, communities, and fellow employees.

Summary

Branch Support Technician (BST) will provide on-site support and liaison services to Weisiger Group offices relating to IT Infrastructure and Operations (I&O) activity. This position will also serve as Subject Matter Expert for Audio/Visual equipment installed in conference and training rooms across the company.

Essential Functions

  • Inventory and document the IT systems, infrastructure, and issued user equipment at each Weisiger Group location.
  • Tier 2 escalation for the IT Support Desk, providing hands-on user support including installing or upgrading hardware and software in response to trouble tickets or move/add/change requests.
  • Perform prescribed preventative maintenance for printers, workstations, network equipment, and data-closets.
  • Observe operating conditions at remote locations as they compare to established IT policies and procedures, reporting back analysis of any variance or opportunity for improvements.
  • Subject Matter Expert for Audio/Visual systems (TVs, projectors, microphones, digital signage, etc) installed in conference and/or training rooms. Specify standardized solutions to meet local needs and coordinate with vendors for installation and support.
  • Be an assigned resource to I&O projects for A/V and end user support tasks. Attend status meetings, coordinate vendor schedules with project objectives, provide on-site coordination, vendor supervision, and direct user support during project activities.
  • Monitoring/Maintaining remote inventory (firmware updates/ configuration changes) and ordering replacements as necessary for spares/accessories
  • Miscellaneous administrative tasks such as generating reports, organizing spreadsheets, or reviewing invoices.
  • Assist with Network/Telecom equipment unboxing, racking, cabling, and/or shipping.
  • Assist users with rudimentary device questions (iPhone setup, connecting accessories, operating desk phone, etc.)
  • Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

  • 2+ years experience in IT end user support
  • Strong troubleshooting ability
  • Customer service experience
  • Ability to communicate clearly and concisely, both verbally and written
  • Comfortable engaging with users to answer questions or gather information
  • Team oriented and able to work across other internal departments
  • Strong attention to detail and documentation skills
  • Basic knowledge and use of common hand tools (Hammer, Wrench, Wall Mounting Gear, etc.)
  • Must be physically capable of occasionally climbing a ladder, utilizing a scissor lift, and lifting 35lbs to a height of 6ft high
  • Must be available for travel within the Southeast US region, by both car and air.
  • Position will require 50-60% travel, projects and possible outages may spike for travel demand based on business needs.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#Weisiger

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.