Desktop Technician I

2 months ago

Rancho Mirage, United States Eisenhower Health Full time
  • Job Objective: A brief overview of the position.
    • The Desktop Technician I provides technical desktop support for Eisenhower Health computers and associated peripherals.
  • Reports to
    • Manager, Desktop and Mobility Services
  • Supervises
    • N/A
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/No Potential
  • Qualifications
    • Education
      • Required: Associate's degree in IT related field or an additional one (1) year of applicable IT experience in lieu of associate's degree
      • Preferred: Bachelor's degree in an IT related field
    • Licensure/Certification
      • Required: Valid CA driver license; CompTIA A+, or equivalent, within six (6) months of hire/promotion
    • Experience
      • Required: One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program
      • Preferred: IT Service Desk experience in healthcare
  • Essential Responsibilities
    • Demonstrates compliance with the Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Installs, configures, and maintains desktop computers, laptops, monitors, printers, mobile devices, and other peripheral devices. Encompasses the entire lifecycle of devices including proper retirement of equipment.
    • Active directory and group policy management for IT desktop objects, including workstations and auto-logon accounts.
    • Installs and configures operating systems, software applications, and drivers.
    • Provides basic troubleshooting and support for software/hardware related issues and perform repairs or replacements as necessary.
    • Responds to help desk tickets and inquiries from end-users regarding desktop hardware and software issues.
    • Provides initial diagnosis and resolution or escalates issues to Desktop Technician II support as necessary.
    • Assists in performing routine updates, patches, and maintenance tasks on desktop systems to ensure security and optimal performance.
    • Maintains accurate records of hardware and software inventory; Labels and stores equipment as needed.
    • Documents troubleshooting steps and resolutions for future reference.
    • Assists users with basic IT tasks and provide training on how to use hardware and software effectively.
    • Assists in troubleshooting basic network connectivity issues such as verifying cable connections and IP configurations.
    • Installs, troubleshoots, and maintains PC and client applications.
    • Maintains performance metrics for the role; closes 30 minimum tickets per week.
    • Advises Information Systems leadership of any issues that could relate to customer satisfaction.
    • Keeps all tools clean and in a secured (stored) environment when not in use.
    • Keeps desktop area neat and clean. This includes all storage areas, bench and personal space.
    • Performs other duties as assigned

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