Helpdesk Technician

Description

Your role at GEI.

GEI Consultants is currently seeking a Desktop Support Technician for its IT support center in Rancho Cordova. This role will involve working alongside a team of Desktop Support Technicians based in Woburn, Green Bay, and Ontario, Canada.

As a member of the support center team, the successful candidate will primarily provide technical support to users-both local and remote-across desktops, laptops, operating systems, applications, network connectivity, and cell phones.

Essential Responsibilities & Duties

• Timely Technical Support: Provide effective technical support and education to GEI staff to boost productivity in a fast-paced environment and offer consultations on best practices for productivity and technology implementation.
• Ticketing and Prioritization: Manage and prioritize incoming support requests using the JitBit ticketing system, phone, and Microsoft Teams, based on business needs.
• Collaboration and Learning: Assist senior team members with complex issues to gain experience in resolving advanced problems, while contributing to and maintaining the knowledge base.
• Device Setup and Provisioning: Provision user accounts, configure, and deploy Windows workstations, laptops, printers, and peripherals according to company standards.
• Azure AD, Intune Experience: Experience with Azure AD, Intune, AutoPilot, and on-premises Active Directory is recommended but not required.
• Software Troubleshooting: Configure and troubleshoot Sophos antivirus software and provide assistance with Microsoft Office 365 applications like Excel, Word, PowerPoint, and Outlook.
• Specialized Software: Offer software installation and troubleshooting support for various engineering-specific applications.
• Onboarding Support: Laptop Imaging, set up and deliver computers to new hires and staff.
• Issue Resolution: Work independently or with other team members to troubleshoot technical and network issues over the phone or remotely. Recommend and perform system upgrades as needed.
• Willingness to Travel and Be on Call: Provide after-hours and weekend support when required, travel within the US and Canada, and participate in an on-call rotation.
• Vendor and Procurement Collaboration: Collaborate with vendors and procurement staff to resolve technical issues and purchase hardware and software.
• Mobile Device Setup: Set up and configure cell phones and smart devices.
• Additional Duties: Perform other duties as needed.

Minimum Qualifications

• Education: An associate degree or equivalent experience is required. A bachelor's degree in information technology or a similar field with relevant helpdesk support experience is preferred.
• Experience: At least two years of technical skills or equivalent experience in a similar role.
• Skills: Strong analytical and problem-solving skills, excellent communication abilities, and an aptitude for quickly grasping new information.
• Calm Under Pressure: Ability to remain calm in stressful situations and adapt quickly to changes.
• Ownership and Follow-through: Ability to take ownership of complex issues and assignments and see them through to completion.
• Presentation and Professionalism: Competent and efficient in dealing with personnel across various levels within the company.
• Organizational Skills: Strong organizational abilities, with excellent attention to detail and accuracy.
• Physical Requirements: The position requires working in a general office environment with extensive computer usage (keyboard, monitor) and communication, as well as sitting for extended periods.
• Work Eligibility: Must be available to work in the US without requiring sponsorship.

We are GEI.

Some of the world's most pressing problems - from climate change to sustainable development, to critical infrastructure and the future of our energy supply - need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.

We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients' most complex challenges.

With nearly 60 offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry.

Employee-owned. Employee-focused.

As a 100% employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and Community Minded - which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI's career site here .

GEI's Total Rewards Package Includes

• Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
• Pay Range For This Position: $26.48 - $28.88/hour
• Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
• Well-Being Program and Paid Parental Leave
• Commuter Benefits
• Hybrid Work Schedules and Cell Phone Stipends
• GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
• Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
• Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
• Paid Holidays and Generous Paid Time Off Program
• Rewards and Recognition
• GEI-Funded Profit Sharing and 401(k)
• Opportunity to be an Owner and Shareholder (Learn more here )
• A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
• And More...

WORK ENVIRONMENT

Functional Demands:

Sedentary

x

Light

Medium

Other

Activity Level Throughout Workday (check one per row)

Physical Activity Requirements

Occasional

(0-35% of day)

Frequent

(33-66% of day)

Continuous

(67-100% of day)

Not Applicable

Sitting

x

Standing

x

Walking

x

Climbing

x

Lifting (floor to waist level) (in pounds)

x

Lifting (waist level and above) (in pounds)

x

Carrying objects

x

Push/pull

x

Twisting

x

Bending

x

Reaching forward

x

Reaching overhead

x

Squat/kneel/crawl

x

Wrist position deviation

x

Pinching/fine motor skills

x

Keyboard use/repetitive motion

x

Taste or smell (taste=never)

x

Talk or hear

x

Accurate 20/40

Very Accurate 20/20

Not Applicable

Near Vision

x

Far Vision

x

Yes

No

Not Applicable

Color Discrimination

Sensory Requirements

Minimal

Moderate

Accurate

Not Applicable

Depth perception

x

Hearing

x

Environment Requirements

Occupational Exposure Risk Potential

Reasonably Anticipated

Not Anticipated

Blood borne pathogens

x

Chemical

x

Airborne communicable diseases

x

Extreme temperatures

x

Radiation

x

Uneven surfaces or elevations

x

Extreme noise levels

x

Dust/particulate matter

x

Other (exposure risks):

Usual workday hours :

x

8

10

12

Other work hours

GEI is an AA/equal opportunity employer, including disabled and veterans.

---