System Soft Technologies | Information Technology Field Technician | rancho cordova, ca

3 days ago


rancho cordova, United States System Soft Technologies Full time

Summary:

We are seeking a skilled IT Support/Help Desk Tier 2 technician to provide advanced technical support in a dynamic desktop, applications, and field support environment. This role involves delivering effective assistance for enterprise systems, client/server systems, desktop computing, network systems, and business applications.


Responsibilities:

  • Perform maintenance, troubleshooting, and repairs on IT equipment, including desktops, laptops, and network hardware.
  • Diagnose and resolve complex hardware and software issues, ensuring timely and efficient response to customer service requests.
  • Operate and maintain IT systems, including personal computers, peripherals, and enterprise software.
  • Assist with imaging, setup, and deployment of PC/laptops for telework and monitor upgrades throughout the Department of Human Assistance.
  • Provide 2nd-level help desk support, addressing escalated issues and ensuring resolution.


Qualifications:

  • Proficient with Microsoft operating systems, including Windows 10; experience with Windows 11 is a plus.
  • Strong knowledge of Microsoft 365 products.
  • Experience with imaging software and automated imaging processes.
  • Familiarity with troubleshooting hardware and software issues in desktop and network systems.
  • Strong customer service skills, with the ability to address technical concerns in a professional manner.
  • Excellent problem-solving and diagnostic capabilities.


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