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Medical Office Assistant

1 month ago

Chicago, United States University of Illinois Full time
Medical Office Assistant - Patient Access

Hiring Department: Patient Access

Hiring Unit: University of Illinois Hospital & Health Sciences System (UI Health)

Location: Chicago, IL USA

Requisition ID: 1019497

Posting Close Date: 8/2/2024

Position Number: CE6320,CE6321,CE6322,CE6323,CE6324,CE6325,CE6326,CE6327,CE6328

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health SciencesSystem (UI Health) provides comprehensive care, education, and research to thepeople of Illinois and beyond. A part of the University of Illinois at Chicago(UIC), UI Health comprises a clinical enterprise that includes a 495-bedtertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Centerfacilities, which are Federally Qualified Health Centers. It also includes theseven UIC health science colleges: the College of Applied Health Sciences; theCollege of Dentistry; the School of Public Health; the Jane Addams College ofSocial Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regionalcampuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Healthis dedicated to the pursuit of health equity.

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

UI Health is seeking Medical Office Assistants to join our Patient Access team. This role will report to the Director of Revenue Management, Patient Access Services, who reports to the Associate CFO, who reports to Chief Financial Officer. The Medical Office Assistant is responsible for performing a variety of routine clerical duties in order to provide quality patient care in a health care facility. They receive on the job training and detailed instructions in order to perform patient-related clinical activities. They work under direct supervision from a designated supervisor.
Duties & Responsibilities:
  • Verifies patient demographics. Contacts patient and reviews / updates demographic information.
  • Documents any changes in UI Health systems. When applicable, leaves patients voicemail and documents failed attempt to reach patient.
  • Verifies and documents coverage and guarantor who is eligible for service. Determines if patient is eligible for intended care at UI Health. If necessary, contacts patient to obtain correct insurance information, or informs patient of UI Health self-pay policy.
  • Updates all insurance / eligibility information in UI Health system.
  • Ability to resolve missing registration errors in pre-registration and DNB workqueues.
  • Within UI Health workqueues, documents and closes tasks upon completion. Updates work in progress on outstanding tasks. Maintains organization while completing tasks.
  • May perform patient estimates and deposits, as necessary. Identifies and documents co-pay and estimated liability. Collects appropriate patient payment and processes receipts.
  • Completes all required legal documents and obtains and scans all appropriate documents.
  • Secures patient authorizations and financial clearance in the pre-access workflows.
  • Provides excellent customer services to patients, providers, and clinic staff in person and via telephone.
  • Completes interactions with respect and courtesy.
  • Provides general information regarding UI Health when appropriate.
  • Continues education on payers / payer requirements.
  • Maintains technical knowledge of items necessary for financial clearance at UI Health for intended services.
  • Stays up to date as policies and necessary documentation changes.
  • Maintains competence and technical knowledge.
  • Maintains a working knowledge of necessary registration and eligibility systems.
  • Performs other related duties as assigned.
  • Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required:
  1. High School diploma or equivalent.

Preferred Qualifications:
  • Bilingual language skills with the ability to read, write, speak and translate Spanish / English.


To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the onlineapplication including adding your full work history with specific details ofyour duties & responsibilities for each position held. Fully completethe education, licensure, certification and language sections. Youmay upload a resume, cover letter, certifications, licensures, transcripts anddiplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation